VENUES

Fan Engagement Friday: News from around the grounds 29/4/2022

A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology and customer service plus much more. Enjoy

Scran? No scran? The new food culture at football grounds

What’s new in Major League ballparks in 2022

Bengals’ $455m stadium is in such great shape it only needs $493m in upgrades, says architect

Dad things: Reds fan makes amazing catch while feeding baby

T-Mobile Park set to be first ballpark in MLB to open a store powered by both Amazon’s Just Walk Out technology and Amazon One

New York Islanders Integrate BlueJeans by Verizon to Elevate HOMEICE Fan Experience

How sports fans use data analytics to increase their enjoyment and understanding of sport

AFL Mint to release limited edition moments across AFL and AFLW

Melbourne Victory launch Victory Burger for fans!

NHL tech showcase focuses on fan experience

Player announcement drawings by @1fcn

Bolton Wanderers Jon Daddi Bavardsson playing penalties with young fan outside stadium.

Chelsea FC tackles food waste with new venue program for unused food

Populous and Kansas City Pioneers unveil “The Arena” NFT collection

Gamers get chance to play on Kauffman Stadium’s jumbotron ahead of tournament

The Miami Marlins have an amazing deal on the world’s saddest tacos

3 Top Tips You Can Implement Today To Maintain Great Customer Service!

Seattle Mariners to use Amazon’s ‘Just Walk Out’ and palm-scanning tech in new stadium market

Turkish sports stadium takes Guinness World Records title for solar output

Boston’s Fenway Park opens contactless food and drink stores

Ejected: What happens when a fan is banned from a stadium?

The Atlanta Hawks’ State Farm Arena takes world-leading step towards sustainability

Statement on the Fan Led Review of Football Governance

NBA offers more free ‘The Association’ NFTs to fans after minting mishap

Six Major Steps To Improving Your Team’s Customer Service Skills

Hockey lover wins a luxury vacation. Atlanta pro team backs out of deal.

Fan Experiences Startup Vaunt Raises $5M, Investors Include Justin Tuck, Michele Roberts, Dodgers’ Elysian Park Ventures

Technology is saving the live sports experience

Celtic latest to launch digital cards via Sorare

Liverpool Could Become The First Premier League Club To Have Cryptocurrency As Main Shirt Sponsor

58% Of Customers Will Pay More For Better Customer Service

Ipswich Town Named EFL Family Club of the Year

ASM Global to deploy facial recognition technology across venues

NHL, technology partners showcase next generation of fan experience

Grimsby Town Paint the Town Proud initiative

Introducing……FANS HQ

Hello,

After numerous requests from colleagues across the sporting globe to provide some kind of weekly or monthly summary of educational insights from the world of fan engagement I’ve decided to put together a monthly recap in the form of this FANS HQ journal/magazine which I hope colleagues and those interested in this space will find useful as a resource.

The fun monthly fan engagement journal will showcase and look at some of the key exciting and innovative developments in the world of fan engagement and fan experience from the sports business in both Australia and abroad.

FANS HQ will also touch on sports merchandising, the wackier side of fan engagement and other areas of the business to include interviews with professionals in this space, venue updates, new technologies plus a variety of fan zone pictorial recaps from across my travels.

Fans HQ is designed to be a fun, educational and insightful resource for those interested in the fan engagement/experience space.

I hope you enjoy the monthly musings and recaps from this very entertaining industry.

I also hope to continue to improve the offering here over the course of its journey so if you have any constructive advice or feedback please let me know how I can improve this over time.

Thanks and please enjoy edition one for January 2018 here.

FANS HQ

FANS HQ

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