sportsbiz

200+ Fan Engagement Ideas To Entertain, Educate And Connect Sports Fans During COVID19

G’day everyone, I hope that this latest blog post and infographic finds you well especially given the unprecedented circumstances we’re all in at the moment.

How is everyone going with everything at the moment? It’s a pretty stressful and overwhelming time for everyone but it seems that we’re all coping pretty well with self-isolation, COVID19 concerns and everything else that’s going on in our lives. Whose missing live sport? The smells and sounds of the game-day? It will be all back before we know it.

Like millions of others, both my wife and I have lost work but life does go on and you have to keep moving. I’m deeply saddened to hear about plenty of my hard-working friends and colleagues from the sports business world who are struggling at the moment because of redundancies or lost income. We’re all in this together and things will get better. I know how hard these reps have all worked for fans in stadiums all over the world so they should be very proud of what they’ve achieved and hopefully will be able to come back to their clubs or venues when the time is right. I’m in the same boat and while there’s not much I can do to help, all I can say is that I’m always happy to listen and talk to anyone if they feel like a virtual chat or a catch-up.

It’s important that we check in on one another at this time but also that we stay active and focused mentally and so because the former school teacher in me can’t just sit still and not want to help, I’ve put together another free quick fan engagement infographic which will help global to grassroots clubs all over the world.

I scoured the web looking at what over 400 global teams were doing for fan engagement content ideas at this time and was blown away at the creativity and innovation coming from these hard-working teams at this time to still provide educational and entertaining content to connect fans.

From mental fitness webinars, kids activity workbooks and recipe creations to Zoom backgrounds, bitmoji’s and fitness challenges it’s been very impressive to see how teams across the world have adapted during COVID19 to provide fans of all ages, but especially young fans with ways to stay connected to the game and their teams.

I have therefore attached below another FREE fan engagement resource that I have put together along with the bullet points of all the ideas for easy access below too.

I have also added the images to my 8000+ strong fan engagement Pinterest board which has an abundance of ideas that have come in useful for teams over the years. Visit the FE Pinterest here.

Also if you haven’t seen any of the other fan engagement infographics that I’ve put together then you can find them here.

If something doesn’t make sense then please just ask and I will assist you with more information about what the bullet point represents.

As with the majority of things I do in the fan engagement space, I don’t ask for much in return for my services as I care about young fans and making the best fan experience possible. I love what I get to do and as a fan first and foremost myself this will never change. All I ever ask is that you respect me and my work and let me know if it came in handy and reach out if you found it helpful.

The best part about what I’ve been able to do here has been to network, help out and meet likeminded people in sports biz from all across the globe who one day I can introduce my soon to be born child to your team and stadium and not just go on my global stadium journeys by myself. With a baby girl on the way in July, I can’t wait to be doing this and instill in them my love for stadium architecture, trying diverse F&B and catching different sports in different parts of the globe. With COVID19 going on and no real end in sight, it’s important that we understand that we all have so much to look forward to and for me, I can’t wait to welcome my first baby and soon to be sports fan into the world.

Thank you for reading and I hope that this free resource comes in handy for you.

Have a good week, keep smiling and stay positive.

This will all be over soon and fans will be back on the Kiss Cam, cheering their teams on and also complaining about the price and quality of stadium F&B in no time!

200+ Fan Engagement Ideas To Entertain, Educate And Connect Sports Fans During COVID19

  • Check in on elderly members/fans
  • Word search
  • Stay Home Bingo card
  • Spot the ball
  • Colour in the player/club emblem/jersey
  • Draw the player/ground/emblem
  • Throw back pictures/moments/memories
  • Nominate a team
  • Challenges
  • Zoom wallpapers
  • Team/Player wallpapers
  • Podcasts
  • Classic calls/flashbacks
  • Play back old games
  • Coronavirus hand washing techniques/instructions
  • Deliver care packages to fans
  • VR ground visits
  • YouTube/Video shows/recaps and rewinds
  • Hero of the team (emergency services fan shout outs)
  • Feel Good moments/pics/videos
  • Art competitions
  • Story Time. Players read kids books/stories to young fans
  • Countdowns and votes (best jersey/game/player etc.)
  • Connect 4 Mascot challenges
  • Google Home to engage with fans at home
  • Photo of the day
  • Family Nominations
  • Q&A’s
  • On This Day
  • Skills challenges
  • Fitness/work out/training tips
  • Team commentate fans skills/videos
  • GIF challenges
  • Twitch e-sports gaming challenges
  • Re-watch classic games
  • Share your fan story
  • Utilising fan generated content
  • Repurposing merch for medical supplies
  • Instagram/FB Live with players/team
  • Beat the clock online jigsaw puzzle challenges
  • Emergency/Health services branded merch
  • #FromTheArchives
  • Old player profiles
  • Choose your ultimate team lineups
  • Mental Health Messages and Tips
  • Classic game replays
  • What Self-Iso Personality Are You?
  • Quizzes
  • Polls
  • Social games
  • Replay games via Twitter updates
  • Club Spotify music playlists
  • What are the players up to updates
  • CEO messages/emails to fans
  • Player video messages to fans
  • Game day dress up
  • Twitter/FB/Insty take overs
  • Send letters to the team
  • Player pen-pals
  • Dogs of the club/team/fans
  • Activity sheets/kids worksheets
  • Legend Q&A with past player
  • The People’s Presser
  • Ultimate Quaran Team
  • Memes
  • Pixelated pick the players
  • My ‘Insert Team’ Story
  • Top 100 games/moments/memories/players/jerseys
  • Virtual Match day Predictions
  • Random Acts of Kindness
  • Inside the training session
  • 60 seconds Qs with the player/coach
  • Fan profiles
  • TikToks
  • Tattoo profiles of the players
  • Live Q&A
  • Choose your ultimate fantasy team
  • Match day program flashbacks
  • Fun Facts
  • Virtual autographs
  • Match day merch offers
  • Merchandise daily deals
  • Fan Virtual Meet Up
  • Online Quizzes Ex. Kahootz
  • Archival footage
  • Free access to exclusive content
  • Cooking and recipe shows
  • Online fan party
  • Mini documentaries
  • Exclusive special merch
  • Good News Stories
  • Stay Home Messages
  • Send us your crazy graphic design requests
  • Guess the player names from the emoji’s
  • Bracket challenges
  • Charity Challenges
  • Merch giveaways
  • Stadium wallpapers
  • Your Stadium Memory
  • Virtual Game Days
  • Personalised jersey wallpapers
  • Player fashion shows
  • CRIBS- player home lockdown version
  • Players/team letters to fans/members
  • #OpenDoorChallenge
  • Fan Art Fridays
  • #GetYourKitOn
  • Donate A Membership
  • Retro plays of the week
  • Stat attacks
  • Classic game breakdowns with ex players/coaches
  • Specials on training range merch
  • Stories behind the big moments
  • Team/Player Yoga
  • Animal Crossing jerseys
  • Surprise fans with calls/videos
  • Individual Training Programs
  • Food Bank Appeals
  • Name The Goal/Try/Moment
  • Show and Tell (Show Us Your Sports Cave)
  • Backyard Skills Challenges
  • Arts & Crafts
  • Community hero of the week
  • Home Workouts
  • Old photos from yesteryear
  • Your Call From Home- Fans commentating big moments
  • Show Your Colours- send in pics in
  • Team colouring in books
  • Guess The Player- Who Am I?
  • What Happens Next?
  • Fan discounts for team sponsors- support local businesses
  • Thank You Messages to fans
  • What comes to mind when you see this kit?
  • Your Birth Month and First Letter of your name = Your Career/Name etc.
  • Find a word
  • Scoreboard challenge
  • Word Challenges: Team scattergories
  • Spot The Difference
  • Share Your Ticket Stub Memory
  • Guess which season these jerseys are from
  • Trading Card Flashbacks
  • Retro Team List Tuesday
  • Share favourite merch items
  • Whose Tattoo?
  • Isolation Task/Name
  • Mental Health/Fitness webinars
  • Fan video messages of support for the team
  • Player/FOH profiles
  • Alternative design random jerseys
  • Design a banner
  • Old news stories from papers
  • Fan/Member of the week
  • Animated GIFs
  • Cartoons
  • This Week: Run a schedule of what’s on for fans
  • Inspirational quotes
  • Anything mascot related: Colouring in, wallpapers, cut outs
  • Virtual Happy Hour’s knock off beers/drinks with team/fans
  • Live chat with a former star
  • Share baby photos of players/team
  • Build the ultimate stadium meal
  • Thank you shout outs to health care workers
  • Game plan breakdowns- show attack/defence plays
  • Team/Player pays it forward with free coffees/meals for members/health care workers at local businesses
  • Team maze challenges
  • Reading challenges
  • Fans/Members nominate a local business that deserves recognition
  • Virtual cheerleading/dance sessions for fitness/kids
  • What’s in the player’s fridge?
  • Hand washing technique cards
  • Player Bitmojis
  • Art contests
  • Make up tutorials
  • Fan challenges- draw players/ask a question for social live
  • Virtual radiothon
  • Art workshops
  • Sudoku worksheets
  • Video chat with the mascot
  • Kids recipe book
  • Write letters/notes of support along with the team to health care workers
  • Showcase players hidden talents
  • Showcase fans/members hidden talents
  • Promote fans/members of the club local businesses to the fan base
  • ‘I Stay Home For….’ Cards
  • Community Support Roster- show who the team supports
  • Paper Bag Puppets
  • Write a letter to the mascot
  • Rivalry Recaps
  • Mascot/Player printable cut outs
  • Group fitness classes/steps challenges
  • Virtual Vacations frames for fans
  • Stay At Home Match Notes/Sheet
  • Make a player out of household items cardboard etc.
  • Virtual watch parties of classic old games
  • Where’s the mascot (where’s wally etc.)
  • Fan hall of fame
  • Guess the attendance of the retro game
  • Name the score of the classic game
  • Mascot trading cards
  • Send in fan messages for the team to go up in the sheds for their return
  • Fan call from the CEO
  • Write a match day review from a past game- writing challenge
  • Printable posters
  • Letterbox drops of merch/letters from players to members houses
  • Junior fan of the day during COVID19
  • Fan caricatures
  • Team DJ doing a set live on social
  • Junior reporter commentates a classic game
  • Kids only fan forum
  • Kids only team presser
  • Members/fans merch lucky dip live
  • Memory games
  • Virtual members wall
  • VR ticket/merch/mascot hunts
  • Kids/parents fans/members only fitness/health session live by team
  • Stay at home pass
  • Printable trophies and cups
  • Promote fans membership loyalty i.e. 5, 10, 20 years memberships
  • Harness, use and showcase fan generated content
  • Print out club size charts
  • First game day at home certificates
  • Game day memorabilia auctions/giveaways
  • Fan/member appreciation day/week
  • Make a team flag at home
  • At home ‘cams’ team filters for Oblivious cam, Kiss cam, etc.

 

I Asked Every NRL Club Why I Should Become A Member…..Here Are The Responses

The NRL season is back soon and along with my fellow NRL and rugby league fans, I am pumped to be getting back out to games at a time when the game seems to be even bigger than ever…..but maybe it’s just Tina Turner singing in the background. Anyway…..

In an effort to see why I should become a member of an NRL club and what benefits each team offered their fans for the 2020 season, I sent an email under the alias Jack Gilmore (a combination of two of my favourite fictional film sports characters in Jackie Moon from Semi-Pro and Happy Gilmore from Happy Gilmore) to ask a couple of questions and see how teams would reply. (Note: Having worked with the majority of clubs in some capacity, I used an alias because if I used my real name they’d have caught on straight away and I wanted to get 100% honest and genuine replies).

I wanted to see the following:

  • Who responded the quickest
  • Who didn’t respond at all. Hopefully, they’d all reply. Every team needs every fan to sign up to increase memberships.
  • Why I should become a member of each club and who answered the specific question ‘Why Should I Become A Member of your club’
  • What benefits were included in memberships compared to others across the NRL
  • Who was persistent and followed up by trying to get the membership and sale finalized 
  • Who came across as genuine and authentic rather than an auto-reply response

Here are the results:

National Rugby League:

  • 11 of the 16 teams I emailed had replied with responses at the time of writing this blog post on Wednesday morning 4/3/2020.
  • Six teams replied with automatic responses within one minute of my email (these were Newcastle, NZ, Melbourne, Parramatta, Brisbane, and Gold Coast) with four of these following up afterward with more detailed responses. This was a simple way to both illustrate that the team had received the email, that the fan would get a reply soon and that they immediately received confirmation that their request was being actioned.
  • The Storm and Knights didn’t follow up on their initial emails saying they’d get back to me though which is fine as you’d assume that more than likely a fan would follow up with the auto-reply.
  • Not a single club sent a follow-up email when I had not responded within a week so it would be interesting to see how persistent they are before getting back to these potential fans to try to sign them up closer to the season start date. You have to be persistent. 
  • Only 8 of 16 actually bothered to answer my question about why I should support the team. Listening is vital. 

Response Times:

I sent an email out to every team’s membership email account at 10am on Tuesday the 25th of February which stated:

“Hello, 

I’m looking at becoming a member this year having recently relocated back home. 

Just a GA seat, one seat for me, cheapest, please.

What is the best reason to become a member of the club and why should I bother? 

Any incentives, deals, promos? What do you guys do for me as a member that’s good? 
Can you send me any details on membership packs and what I get in them too, please?
Thanks”

At the time of writing this on 4/3/2020, of the 16 teams I wrote to using their membership emails, only 11 of the clubs responded to my email asking about becoming a member.

I followed up with an email to the five who didn’t respond on Wednesday morning 4 March seeking to see about a reply to my initial email. It’s totally understandable that these emails can fall through the cracks but for someone wanting to sign up it’s imperative that this happens infrequently so as to avoid a potential lost sale and membership.

By Wednesday afternoon I had heard back from two more clubs so 13 of the 16 had responded by Wednesday afternoon.

Of the 11 teams who responded after my initial email:

  • Fastest response: 11 minutes from Parramatta. Brilliant.
  • 6 responded within 42 minutes
  • 8 responded on the same day
  • 10 responded within 1 day and a few hours
  • 8 actually answered the question I asked about why it’s worth becoming a member and why I should do that

I guess what was one thing that was interesting was that of the six teams who followed up instantly with automatic replies saying they’d get back to me ASAP, two of those (Melbourne and Newcastle) didn’t actually respond until I wrote back to them and then they did which was great to see.

An important thing to note is that I don’t think fans should expect a reply straight away and the clubs made mention of this in the automatic replies that they’d respond in one to two days. However, it is absolutely vital that all enquiries are actioned and the loop is closed sufficiently by replying to either get the fan over the line and bag the sale/membership and/or to collect the data (name/email) to follow up with at a later point when trying again whether that is next week, month or season. They’ve reached out to you and are halfway towards a sale. 

The following is the time the team responded along with the total time from

Lessons:

  • It is vital to follow up with everyone who contacts your business. And then follow up again….and again. Not harassing them and certainly not when they’ve told you to stop but you have to be persistent. Sometimes it’s a long game. They have made the effort to engage with you which means they are halfway there to a sale.
  • It’s great to have an automatic reply but if you don’t follow up these are pointless.
  • Being genuine and authentic will lead to a sale. The responses below where the membership team person went out of their way to tell me why I should sign up actually enticed me to think about doing just that if I lived locally to those clubs.
  • Answering the question that is asked cuts down time for both parties back and forth, gives the person what they’re after and highly likely leads to a sale as they have all the information to make an informed buying decision.
  • Asking to call or grab a number is important. The more info you can collect the better but also the chances of a sale are higher if you can speak to a person and state your case effectively and clearly in person or over the phone.
  • Never be afraid to upsell or talk about add-on’s and trying to sell other items. Sometimes the customer/fan doesn’t know what’s available and you might just have an even better deal for them plus bringing in more selling points leads to more sales. I was surprised that no one bothered to talk about hospitality or merchandise or try to push me with upselling to get even more bang for my buck (although perhaps that’s where they did listen as I mentioned I only wanted the cheapest GA ticket)
  • Not many asked me questions about my motivations for buying. That’s important as it can answer a lot of questions to round out a sale.
  • All in all, what a bargain these NRL memberships are! I can’t wait to get out to the grounds in 2020. 
  • I’d love to have seen the Tigers, Sharks and Panthers replies too however these memberships are available in the links if anyone wants to view them. They are equally impressive too. 
  • If you’re an NRL member sign up to your club and support the game. NRL has never been in a better position and as a hardcore fan myself I am pumped to be getting back out to the grounds.

Responses:

The following are the responses from each club along with some notes.

Parramatta Eels

Thank you for your email.

That’s great to hear you are interested in becoming a member!

I highly recommend our General Admission membership as I will list below what you receive in it.

Note: if you buy a full season general admission adult pass you receive a free junior up to the age of 18.

General Admission (11 games): unreserved

Adult: $200

Concession: $190

Junior: Free with full paying adult or $100 for an extra junior

Family: $400

Members pack:

Adult:

  • Cap
  • Keyring
  • Lanyard
  • Sticker set

Junior:

  • Lanyard
  • Sticker set
  • Junior cap

As being a 2020 member, you will also receive a range of benefits such as:

  • Integrated game day public transport
  • Access to the brand-new members offers program
  • Access to Members Lounge ’47
  • Access to Members’ loyalty program, including Member Loyalty Events
  • Access to cash-back member seat resale program (Reserved Seat Members only)
  • 10% discount off selected Eels home game tickets
  • BONUS! 15% discount at the Eels Online Store
  • Priority buying window for all Eels home games
  • Priority buying window for NRL major events
  • Member Event Invitations
  • Member-first club communication

I hope this helps you understand the way our memberships work in more detail.

Notes:

  • Super fast response
  • Loaded with info on memberships and inclusions
  • Actually sounds like the best membership to sign up to as well given all the benefits. Parra fans have it good there.

New Zealand Warriors

Thank you for your e-mail and we appreciate all of your support and interest in becoming a member for the 2020 season! We are eager for the upcoming 2020 season as the boys have been training extremely hard and are all in for a great season ahead, so we’d love to have you on board during this exciting time! The following options would be your General Admission memberships for the season and I’ve included the benefits that you receive as a member-

The Interchange (general admission) Membership Options are as follows-

–              Either 5, 9 or 18-ticket General Admission passes

                Full Season –  Flexi 5 game  ($85 in total)  

                                         Flexi 9 game  ($144 in total)                                                                                              

                                         Flexi 18 game ($270 in total)                                                       

–              Can spread all games across the season or use all at once with your friends and family

–              An adult membership pack which includes a CCC member’s cap, Vodafone Warriors bumper sticker, 2020 memberships pass and lanyard

–              Access to members-only online newsletter

–              Access to the members’ clubroom

–              10% ticket discount to Vodafone Warriors regular season home games at Mt Smart

–              10% merchandise discount at our super store or online at www.warriorsstore.co.nz

–              Second-priority ticketing access to NRL Finals and State of Origin

If you are able to attend every home game at Mt Smart Stadium, I would consider the Flexi 9 option for $144 for the season. Alternatively, if you needed a bit more flexible of an option and you are not able to attend all of the home games I’d suggest the Flexi 5 option for $85. If you plan on bringing someone else along to every game with you I’d consider the Flexi 18 for $270.

Thanks again Jack and please let me know if you have any other questions and I’d be happy to help.

Notes:

  • Provided options
  • Added a link
  • Added info on membership inclusions
  • Fantastic answer as to why I should sign on as a member

St. George Illawarra Dragons

Thanks for your email and interest in becoming a Red V Member.

Membership is the highest commitment a supporter can make to their club – which we reward for your direct financial contribution. All members would receive exclusive benefits including the best value for home game tickets and away ticket offers, discounts on Dragons merchandise, exclusive access to meet the team through member events, and chances to win member experiences and prizes! You can read more about our member benefits here.

Currently, all members who sign up by the 2nd March will be included on our annual Red V Member Wall. The yearly designed wall will show the names of all members who have signed up prior to that deadline and will be displayed at all Dragons home games and selected member events. Members will also receive exclusive access to an Anzac Day ticket pre-sale next week with 20% off tickets (along with existing 20% off all Dragons home game tickets) and a pre-sale for the NRL Grand Final later in March!

For information and images regarding your membership pack, please click here.

You would have multiple options regarding a GA seat – it would depend on how many games you’d get to throughout the year. Your options would include:

Flexi 3 GA for $70: Access to 3 Dragons home games between Kogarah or Wollongong

Wollongong Pass GA for $135: Access to 6 Dragons home games at Wollongong

Kogarah Plus GA for $135: Access to 5 Dragons home games at Kogarah and 1 at the SCG for Anzac Day

Full Season GA for $240: Access to all 12 Dragons home games

Let us know if you had any further questions.

Notes:

  • Provided a very good response to my question about why I should get a membership
  • Added a link to memberships
  • Provided different options
  • All members signed up before 2/3 also had the chance to be on the REDV wall too.

Sydney Roosters

Thank you for your email. Great to hear you are interested in becoming a Member.

Our coach Trent Robinson describes our Members as the foundation of our club. The support from our Members by turning up to games and paying Membership fees plays a big role in the club’s success.

If you are interested in general admission seating, the Bronze Membership is your best choice. The Membership costs $150, which includes access to 10 home games (8x SCG, 1 Gosford, 1 North Sydney Oval), which is a significant saving in comparison to purchasing a GA ticket ($30/game pre-sale) to every home game. As a Member, you can also purchase tickets with a 10% discount at Central Coast and 30% at SCG home games so that it is also more affordable to bring family and friends with you to games.

The bronze Membership is counted as a Ticketed Membership, which includes receiving your Membership card, lanyard, keyring, stickers and fixture magnet, and a coupon so that you can collect your choice of a cap, scarf or can cooler at a home game, Members BBQ, or from the Spring St entrance at Easts Leagues.

To purchase the Bronze Membership, please visit: https://am.ticketmaster.com/roosters/bronze-membership#/

Alternatively you can call us on 1300 327 871 to purchase your Membership.

Notes:

  • Answered my question about why its good to become a member
  • Provided link to the membership
  • Provided info on what’s included in membership packs

Canberra Raiders

Thanks for your email. Please use the link below to find all our exclusive member benefits for season 2020. Due to a large influx of members this year we recommend purchasing your membership at some point today in order to ensure that you receive a membership pack.

https://www.raiders.com.au/membership/packages/full-season/bronze-general-admission/

We hope to see you as part of the Raiders family in season 2020.

Notes:

  • Provided a link to memberships

Brisbane Broncos

It is great to hear you are looking to become a member with us for the 2020 season!

With regard to your requirements, were you looking at a full season membership or possibly a 4 game membership?

A great reason to become a member with us this year is that we strongly believe 2020 will be a massive year for the boys on the field, and we think it’s not one to be missed. Aside from that though by becoming a member for 2020 you also gain access to a myriad of benefits which include; discounted home game tickets through Ticketek for family and friends, pre-sale access to NRL finals games involving us, access to discounts in our Team Store, plus access to offers from our many sponsors and partners.

By also becoming a member you have access to exclusive member content via our Member Mail email which is sent to you each week. This content also includes member only competitions that you can enter which gives you access to prizes and experiences that non-members and fans can’t get.

For more information on all of our membership packages you can head to our membership website via the link here. If you would like to discuss any of our options as well you can certainly give us a call anytime

Notes:

  • Answered the question quite well and got me excited for the season ahead.
  • Provided heaps of information and a membership link
  • Told me about membership incentives and information like competitions and merch
  • A side note on this. I bought my Broncos membership for 2020 last week and they were equally switched on to helping me out as they were to helping old mate ‘Jack’ out lol. 

North Queensland Cowboys

Hey Jake,

I have link below our Gold Star Unreserved Membership, which is our GA product.

Feel free to have a look over the inclusion and if you have any questions let me know

https://www.cowboys.com.au/membership/packages/full-season/gold-star-unreserved/

Notes:

  • Far out, I love the Cowboys and can’t wait to get up to the new stadium for the opening game but….
  • They got my fake name wrong! haha this actually made me laugh so kudos for that.

  • A few grammatical errors but who cares really about these at least they responded!

  • Didn’t tell me why it’d be great to support the team or any benefits

  • Provided a link to memberships which was useful to look over and get excited about.

  • The most glaring omission is the fact that YOU HAVE A BRAND NEW STADIUM TO TELL ME ABOUT BUT MADE NO MENTION OF IT! A key thing a fan would want to know about. 

  • Still, these things happen and no doubt they are under the pump with the brand new stadium and doing a superb job in getting everything ready for the opening game. As a proud North Queenslander supporter, I still bought a jersey this year too. Up the Cowboys!

Manly Sea Eagles

We have GA Memberships for $205 for the season. This includes all 10 Lottoland home games.

The way our GA seating works is on a first come first served basis, so you would need to secure your own seat.

With this specific pack you have the option of receiving either a cap, beanie or scarf, as well as a Member card, lanyard, sticker and keyring.

One of the best benefits is the cost. A Membership works out much cheaper than purchasing tickets game by game.

In addition to this your receive a 10% discount on merchandise, pre-sale access to different Rugby Leagues events such as NRL finals and Origin. We also hold Member only events throughout the season too, such as our Members Christmas BBQ where all players are in attendance 

That is kind of our Membership in a nutshell, I guess most importantly though it’s the best way to support the Club that you follow!

Please see the link below for additional information about the specific pack it sounds would be most suitable for you:

https://www.seaeagles.com.au/membership/packages/general-admission/the-47s-general-admission/

Another thing to note, is we also have 3 or 5 game GA Memberships if you don’t think you’ll make all 10 games.

Notes:

  • Provided extra info and insights
  • Provided link to membership
  • Told me why its good to support the club
  • Talked about the benefits
  • Told me what incentives and inclusions are in the packs

Gold Coast Titans

Thank you for reaching out to the Membership Team upon your move back home!

If you’re looking to attend home games this year at Cbus Super Stadium, having a Membership with the club is the best financial option in which to do so and you receive an exclusive Member’s cap and pack. In addition to this, if you wish to purchase additional tickets you receive a 15% Member’s discount, an invitation to exclusive member events, free public transport on game-day, a Parkwood Social Membership, and free feeder club entry, amongst other benefits.

We’d love to have you onboard for our fight in 2020 so please see below for a link to the packages:

GA Membership:

https://am.ticketmaster.com/goldcoasttitans/Packages/generaladmission#/

If you have any further questions please don’t hesitate to respond to this email or alternatively give us a call via our hotline as we’d be more than happy to help.

I look forward to hearing from you soon!

Notes:

  • Provided membership link
  • Answered question about the cheapest option
  • Told me why it’s good to be a member

South Sydney

Thank you for contacting the South Sydney Rabbitohs.

I have attached the link with details of the General Admission Member Pack https://membership.rabbitohs.com.au/general-admission/.

This Membership is a Full Season Member Pass, meaning that you will have access to all Rabbitohs NSW Home Games Plus Reciprocal Away Games and pick your seat in our General Admission Seating each Match. 

-You will receive a Cap/Scarf (Member’s Choice Item)

-Membership Card

-Bumper Sticker

-Fixture Magnet

-Lanyard

-$20 online merchandise voucher

-10% off Rabbitohs Merch

-Rabbitohs Rewards Pass

-Exclusive Sponsor Offers

-Entry to the 2020 Member’s Tipping Competition

-Access to P&O Member’s Deck at post-match functions

-Choose from a selection of players on your Member card

Scroll through the link to view these items visually.

If you don’t think you are going to be present at all the Home Games, we do have the option of purchasing a Flexi 3 or 5 game Membership which will grant you access to either 3 or 5 Home Games depending on what suits you best.

Please let me know if I can be of further assistance.

Notes:

  • Provided merch info and inclusions in the membership pack
  • Provided link to the memberships
  • Didn’t tell me why I should support the team

Canterbury

Thank you for contracting the Bulldogs Membership Team.

That’s good to hear mate  that you are interested in becoming a Bulldogs Membership for the 2020 season.

We are only a couple of days out from our first game of the season and the Club and teams need you and your support for the 2020 season.

Our cheapest General Admission membership is the Blue Zone membership for $145.

The following link contains all the information regarding the Blue zone membership: https://www.bulldogs.com.au/membership/packages/general-admission/blue-zone/

Could you please give me a day and time that suits you best so I can give you a call to renew your membership for 2020?

If you have any questions please feel free to give us a call back on 1300 769 164 or simply respond to this email.

Notes:

  • Provided a membership link
  • Provided a number to call
  • Provided the cheapest option
  • Answered question about membership
  • Asked to follow up with me with a call

Melbourne Storm 

Thank you for your email

Below is a link to our membership packages

https://www.melbournestorm.com.au/membership/packages/

What is your best contact number to call you on regarding this

Looking forward to hearing back from you

Notes:

  • Asked to call me to follow up which was good to see. A genuine call gets a higher chance of a sale every time.
  • Linked in info on membership info
  • Didn’t answer the question about why I should become a member of the Storm but would likely do that over phone

Newcastle Knights

He is a link to our membership website https://knightshub.com.au/membership/, here you will be able to browse the different memberships we have on offer and choose what best suits you. Each of our membership offers discounts on merchandise and ticketing on top of the membership pack that you will receive.

The greatest part about becoming a member is showing your support and becoming a part of a club you feel passionate about.

Please let me know if I can help you with anything further.

Kind regards,

Notes:

  • Answered the question quite well here
  • Provided links and info

Cronulla

  • No response to the initial email
  • No response to follow up email

Penrith

  • No response to the initial email
  • No response to follow up email

Wests Tigers

  • No response to the initial email
  • No response to follow up email

A note on Cronulla, Penrith and Wests Tigers. Even if these three caught on that this wasn’t a real member inquiry the fact that the vast majority are all cut and paste automatic reply emails means it doesn’t take much effort to just reply. The emails have no doubt fallen into the spam, opened and closed or just forgotten about folder. Even after I bothered to follow up with another email. However, whatever the case if you’re a fan of these clubs and myself having done their games days, I’d still 100% sign up for a membership of these clubs as they’re all doing exceptional things in the community and on game days. Plus….suburban grounds, gotta love that!

 

THE 2019 FAN ENGAGEMENT/ FAN EXPERIENCE 100-1 RECAP

Hello and welcome to my annual 100-1 fan engagement/experience year in review where I take a look back on the creative, innovative, exciting and tailored strategies from teams, venues, sports marketing agencies and sponsors which in my opinion greatly captivated fans across the globe in 2019.

There is a customary heavy focus on Australia and New Zealand as I am based here and please do keep in mind that this is a very subjective list based on my own personal experiences at games, what I saw from colleagues around the globe and what fans have suggested. There will, of course, be ideas and activations that I have missed so please feel free to tag them and add to the discussion here or on social. 

Some of the key areas of focus included:

  • Technology innovations from augmented reality to smart jerseys.
  • F&B incentives were again a trending area with more venues offering early bird offers, family-friendly deals, kids combo meal deals as well as catering for dietary needs and craft beer. 
  • Innovative social seating experiences such as pools, couches, and beaches in venues to offer fans unique fan experiences that can’t be had at home.
  • Inclusive approaches that offer better access and representation to fans with diverse needs to enjoy the same fan experiences as every other fan both in the community and on game day.
  • Harnessing the power of fan-generated content. Find out what skills your fans have by listening to them and then utilize these skills. Fellow fans love this while the fan feels a genuine sense of appreciation that they’re being rewarded for their contribution. I’m a big fan of this area.
  • Sustainable environmental approaches as fans care about their local communities and the environment around the team and society.
  • More political and social justice concerns from fans and teams that put inclusion and communities first.
  • Seamless, tech-driven, fan-friendly venues.

When it comes to fan engagement strategies and improving the fan experience there are few thoughts that I’ll leave you with before starting the 100-1 recap:

Thinking like kids: We must never forget to think like fans, families and in particular junior fans. The ability to continually put ourselves in the shoes of kids and get on their level as well as remember the importance and feeling of those first moments of fandom that we had as kids when we were enthralled and excited by our favourite team or player.

Listening and responding with authenticity: Constantly listening to fans is vital but it is not enough. Responding with empathy and authenticity goes such a long way in driving lifetime fan loyalty.

Keeping it simple: The greatest fan engagement is often the simplest stuff. While I’m constantly road testing the latest tech on my game day travels because I’m a huge fan of the way technology is enhancing our game days I do believe that stripping it all back to the purest and most honest form of fan engagement ends up having the most significant impact on fans. There are a number of outstanding examples of this below.

Inclusion: More than ever thinking about fans as people and not customers and looking at what we can do to better listen and engage them for the benefit of all. 

Personalisation: Never underestimate what it means to a fan to know that you have put them first by directly targeting them.

I trust that this educational summary provides you with some basis for thinking about how you can both improve your fan experience and better engage your fans on both a grassroots or global level while at the same time marvelling at the creativity on show here.

Finally, a huge round of applause to all of the hard-working, creative and talented front office team and venue crews, sports agencies, sponsors and other stakeholders out there who continually create these outstanding experiences for fans across the globe each year. 

If you would like to peruse the previous 100-1 annual summaries then you can find them here:

2018

2017

2016

2015

100. Craft beer and sports team and venue partnerships continued to pour in this year with the establishment of new partnerships with local breweries and venues in an effort to bring fans, local businesses, and the community closer together by offering local and better quality beer options on game days. 

I’ve written a fair bit about this area with my articles well worth a read to understand what teams, venues, and craft breweries are getting out of these partnerships. More info here.

Some of the craft beer and some of the other interesting beer developments from Australia and overseas included:

  • Melbourne Storm and Brick Lane Brewing
  • South Sydney Rabbitohs and Young Henry’s
  • Brisbane Bullets and Newstead Brewing Co
  • Melbourne Demons and Brewanity
  • Port Adelaide and Pirate Life Brewing Co
  • Newcastle Jets and Murray’s Brewing Co

99. Melbourne Cricket Ground (MCG) post-game kick to kick.  

98. NBL Brisbane Bullets post-game on-court autograph session.

97. @MijnVitesse  launched a pay per month ticketing model.

96. Wimbledon offering vegan strawberries and cream for the first time. A theme emerging of inclusive F&B offerings around the global grounds. 

95. The hilarious New Zealand Warriors (NRL) ‘Bush Shirt’ that took social by storm and will be debuted in the 2020 season. A clever idea to tap into the random side of fans and a nation’s culture. 

 

94. Weetbix and BBL/WBBL personalized backyard cricket bats.

93. Coventry City music themed ‘Specials’ kit for Kick It Out campaign round. Also special mention to West Ham United and their collab with Iron Maiden. Will there be more of these music/team kit collabs?

92. The Boundary Social at The Gabba, Brisbane.

91. F&B prices at Mercedes Benz Stadium, Atlanta for Super Bowl LIII.

90. Chicago Blackhawks NHL chopping board giveaway to fans.

89. NY Mets Seinfeld Night and bobblehead giveaway.

88. Australian Women’s Cricket team trading cards. It’s been so good to see the rise of more women’s sport athletes being featured on cricket trading cards for fans of all ages to collect. Also Super Netball, WBBL and AFLW as well. 

87. Brisbane Lions (AFL) umpired youth games in the community. You should also check out the review I wrote of the Brisbane Lions and Gabba’s Verandah fan experience. 

86. Win an Adelaide Giants (ABL) contract for a day.

85. Chief Beer Officer at the LA Rams.

84. Queens Park Rangers crest collection for new members.

83. AFLX at Marvel Stadium. Light up goal posts, free trading cards and loads of kids activities. Another impressive event for 2019 at the venue. A lot of AFLX got blasted by the media and fans who weren’t the target market.

82. Kensington Oval beach cricket party atmosphere complete with jet ski chairs.

81. Melbourne Storm (NRL) Street Crew.

80. Commemorative yesteryear tickets from Collingwood AFLW.

79. Adelaide Crows (AFL) and Borussia Dortmund replying to fans with personalised kit wallpapers.

78. AGF Children’s Day drawings.

77. AIK Fotboll selling pre-signed jerseys for fans.

76Manchester United and Marriot launched the ‘Seat of Dreams’ at Old Trafford. 

75. New Zealand Warriors (NRL) and Auckland Blues (Super Rugby) ‘Codes of Auckland’ partnership and the Sydney Kings (NBL) and Sydney FC (A-League) partnership.

74. At Pollock FC in Scotland a big football fan – a dog called ‘Yardley’ – is allowed to watch games from the stands at Newlandsfield Park. Now that’s inclusion. Also, #74 just a bit of a laugh in the list. Also, lets put the Dallas Cowboys cat here too. That was very responsive from the AT&T Stadium and team to add the cat to the lineup. 

73. Reuseable cups from Rylands FC and free hot drinks to those who bring their own reusable cup along on match days.

72. @OU_Football launched a website with content and profiles of each signee. They made each of them their own logo and announced the athletes on the site.

71. This lovely story from the UT Vols.

70. Cousin Eddie hat giveaway from M State. One of the best random giveaways of the year.

69. This barbershop and barbershop singing girls at the V8 Supercars at Sandown Raceway in Victoria.

68. New Jersey Devils (NHL) had kids draw pictures of their favourite players and then put them up on the screen.

67. Seattle Sounders (MLS) calling out racism and fascism and in the process showing how inclusive they are to their community. 

66. Coventry City FC’s family zone but in particular their ‘lucky dip’ idea which I thought was simple and effective.

65. The Lawn at the MCG and in particular the caricature part of this. A simple and effective idea for hospitality guests and for kids in a fan zone. Here’s also a review I review of The Lawn fan experience that I wrote for Digital Sports Labs. 

64. Brisbane Roar (A-League) CEO shouting fans drinks at away games.

63. Montrose FC got fans together to road test the pies for the venue. Possibly the best fan engagement all year for food lovers.

62. Reading Fightin Phils had a gender reveal fireworks night.

61. The Holden mini-trucks race circuit at the State of Origin match at Optus Stadium in Perth, Western Australia.

60. Family-Friendly Sunday’s at the SCG. Discounted F&B prices for fans. What other venues are doing similar things?

59. Gender-Neutral toilets at Whitten Oval for the Western Bulldogs AFLW match. A very inclusive way for all fans to be made to feel welcome on game days.

58. Freebies for kids at Marvel Stadium over summer 2019/20 BBL/WBBL matches. 

57. This classy note from Manchester City to fans.

56. Various LA Dodgers themed nights.

55. DB Cooper CSI themed night at the Portland Pickles.

54. Pink Beer for the Pink Test at the SCG.

53. The Pool and Boundary Beach Club at Optus Stadium, Perth, Western Australia.

52. New Zealand All Blacks ‘Black Laundry’. “Running until the start of November, and open ahead of every All Blacks match, Steinlager wants to inspire Kiwis to show their true colours by sacrificing an item of clothing and dying it black  – with one Auckland woman already having dyed her wedding dress.”

51. Fans First free shipping. Savannah Bananas removed merch shipping fees.

50. San Francisco 49er’s ‘All You Can Eat’ tickets. 

49. State of Origin Light Show at Optus Stadium, Perth.

48. The Queensland Maroons visited the Brisbane Police Watch House.

47. Parramatta Eels (NRL) moving statue at Bankwest Stadium. Check out Bankwest Stadium too. I wrote a fan experience review for Aus Leisure Mag which can be found here.

46. This stubby cooler sweater from Cricket Australia as a hospitality piece of merch. Had to include something merchandise related and this was one of the best pieces I picked up this year. More on Brisbane’s The Gabba and Cricket Australia fan experience can be found here.

45. Sydney Roosters (NRL) members names on the LED ribbon at the SCG. Nice way to made to be feel welcome.

44. Brisbane Broncos (NRL) hackathon. What other teams did these well in 2019?

43. Peterborough PUFC young fans guard of honor.

Great to see so many first time fans at the game today – the looks on their faces when they see the players is priceless! Big ‘fans for the future’ initiative as alluded to by @JasonDavidNeale earlier is coming soon to get these back and ultimately season ticket holders.#pufc pic.twitter.com/KyuVypQRew

— Jake Baxter (@Jake__Baxter) February 2, 2019


42. These incredible kit reveal videos from Arsenal (Adidas) and Chelsea (Nike).

41. Free iconic Tayla Harris kick AFLW badges handed out at AFLW games.

40. Eredivisie Toy Toss. 

39. Manchester City became the first sports club to launch with YouTube Kids.

38. Royal Antwerp FC launched a special section for their vision impaired fans.

37. The @ThunderbirdsAHL‘s celebrated the 30th anniversary of the animated comedy series “The Simpsons.” with these Ice-O-Topes jerseys.

36. Kombucha coming into F&B offerings more and more like at Seattle Seahawks for foodies as healthier stadium concession products gain deeper traction with fans. 

35. Iranian women were allowed to attend a national team game for the first time in 40 years.

34. Baltimore Ravens Pop Up Shop idea.

33. LinkedIn sponsors Grimsby Town FC to help community score jobs. They launched the ‘LinkedIn Lounge’ – a permanent matchday fixture throughout the season, where match goers will be able to see current vacancies in the area, along with details of how to apply.

32. Huggity’s scrum machine challenge. 

31. For the Raptors 25th-anniversary, @PizzaPizzaLtd created an interactive GameBox to offer a tabletop gaming experience. 

30. Tottenham Hotspur’s fast pour beers at the new venue in London. Tech has been around for a while but it seemed to take off this year with the launch of the new stadium. 

29. Baltimore Ravens debut mixed reality Raven in venue.

28. NBA smart jerseys.

27. PSV helps a young fan enjoy a matchday experience like no other.

26. Chelsea FC unveiled a new ‘shirt holders’ Nike kit designed by fans.

25. Penn State Football’s creative poster that transforms into a helmet.

24. Hertha BSC ticket bot.

23. Premier League smart shirt.

22. FC Midtjylland hired a bagpipes player to greet Rangers fans.

21. FC Union Berlin made these posters up for their recently deceased fans. 

20. Feyenoord and Opel offer each away game a clubcar for four fans to travel to away games. 

19. Everton FC. Treats on seats for first time under 11 Season Ticket members to welcome them to Goodison Park for 2019/20.

18. Paris Saint-Germain partnered with Deliveroo for in-seat ordering at Parc des Princes.

17. Swindon Town FC Junior Takeover Day. Also another good example of this below from Brentford FC.

16. Brilliant work from Watford FC for those fans wanting to know costs, first time attendance and every detail for the match. This makes it so easy for fans to better understand the game day.

15. Andres Iniesta’s Farewell Jersey idea from beIN Sports.

14. VR work from Bayern Munich.

13. These ushers at Fiserv Forum for the Bucks game. 

12. GWS (AFL) ahead of the 2019 AFL Grand Final.

11. Dallas Cowboys/AT&T Stadium AR ‘Pose With The Pro’s’ activation. Also another fine example from Wolverhampton Wanderers too below.

10. Bat flips at the BBL/WBBL.

9. Swindon Town FC taking fans to their seats on their first game days.

8. DC United getting the local music community involved in game days.

7. FC Utrecht galvanising fans to donate their warm clothes to their supporters who live below the poverty line.

6. Charlotte Checkers having personalised notes on fans seats.

5. The Washington Capitals announcing their official team dog of the team. 

4. The warm welcoming work from Brentford FC’s team to create personalised welcome emails to fans coming to Griffin Park for the first time. A delightful way to ensure fans feel welcome and have all the information they need to be able to get the most out of their first experience. 

3. The work of teams like Melbourne Rebels (Super Rugby), Penrith Panthers (NRL) and Newcastle Knights (NRL) listening to their fans to lower the prices on their jerseys to $99 from the original costs of upwards of $170. 

 

2. The amazing work the Gold Coast Titans (NRL) and other organisations did to create a rugby league physical disability competition so that these young players could play the game they love. Watch Leagueability on ABC here. “A heart-warming, inspirational story about a bunch of young blokes who live for the game but have never been allowed to play and start a physical disability rugby league competition in regional Australia.”

1. AS Roma’s new recruits and missing persons campaign. There are just no words for how brilliant this was. 

So there you have it for 2019.

A pretty impressive list of fan engagement strategies and fan experience insights from across the globe highlighting the outstanding work being done to entertain and delight fans in various parts of the world.

100 (actually there’s well over that as I’ve combined a few here and there) truly exceptional strategies but what have I missed? What was happening for you as a fan in your neck of the woods?

Thanks also to my colleagues and the people I look up to in the industry and this space such as but not limited to:

Be sure to also scroll back through the 2018, 2017, 2016 and 2015 countdowns too to see what’s been happening over the past few years (found at the top of this post).

Let me know at @MrBlairHughes on Twitter or on LinkedIn.

Thanks and have a great holiday break.

The F&B Fan Experience: 100+ Ideas and Incentives To Improve The Game Day Fan Experience

G’day, 

Please find another one of my latest resources with this one touching on some ideas, trends, strategies, innovations and incentives that teams and stadiums can use to enhance the food and beverage (F&B) fan experience on game day. 

The list provides 100+ tips, tricks, ideas and incentives that will be useful to grassroots and global teams and of which have already proven successful for many stakeholders in this space. 

If you would like a hand understanding any of these concepts or ideas please feel free to touch base and I will be happy to assist you or point you in the right direction for more information.

As always this is about education in the sports business so feel free to download, print and share with your colleagues and please also let me know if you tried something and saw a successful outcome as I would love to hear that and be able to showcase those outcomes for you.

The list ranges from ideas and incentives that are across the spectrum of areas during and before the fan journey starts and range from F&B incentives to the changing diets and tastes of sports fans and even some quirky random ideas in between too.

Remember that it’s always important to look outside the box and get a bit creative when it comes to the food and beverage fan experience.

All the best and touch base if you need anything as I’m always happy to assist.

Please find a downloadable PDF file here: THE F&B FAN EXPERIENCE

‘The Lawn’ Fan Experience at the MCG, Cricket Australia Vs India, January 18 2018

Here is a recent story I wrote for Digital Sports Labs looking at the fan experience of The Lawn social space from the MCG in Melbourne. 

 

A trending area in the fan engagement space from sporting teams and venues has seen the emergence of unique and fun social seating experiences that have been developed to combat the competition from other leisure activities and the at-home TV experience while at the same time appeal to and acquire new audiences.

Unrivalled entertainment spaces including TIAA Bank Field’s pet park in Jacksonville, Etihad Stadium’s transparent tunnel club in Manchester and Petco Park’s beach in San Diego highlight just some of the global examples of how venues and teams are currently offering fans unique, exciting and exclusive game day experiences that can only be experienced by fans in the stadium.

The focus on these exclusive social spaces is a smart way for venues to enhance their fan experience features, offer hardcore, lapsed and new fans a chance to experience the game day in a fun new way while also enabling teams and venues to create new revenue opportunities.

‘The Lawn’ from Cricket Australia is a prime example of how one sporting organization is opening up the game to a wider audience by creating a unique fan experience that portrays a new image of cricket to people who don’t usually engage with the sport and which in turn is successfully attracting many new fans, especially young females to an event they previously may not have considered attending.

Marking it’s return to bays 11-13 at the MCG, The Lawn is a stylish and sophisticated exclusive hospitality experience from Cricket Australia that features outstanding views of the field, scrumptious local gourmet food and a vibrant social atmosphere that has all been created in an effort to attract a new audience to the cricket.

First impressions are everything with these premium spaces and it didn’t disappoint as from the moment you entered the colourful space that was adorned with fresh flowers and plants, you were made to feel welcome by the friendly hosts who guided you into The Lawn’s impressive astro-turfed deck and spectacular views of the MCG.

Created by sporting agency TLA Australia, The Lawn 2.0 included some impressive improvements on last year’s first installment with the notable addition of a circular bar that made ordering drinks faster and easier for fans while the beauty and pamper bar, photo booth stand and fashion illustration station entertained fans throughout the day with the latter proving to be a memorable keepsake for people to take home.

The food on offer at The Lawn was a delectable assortment of fresh local gourmet produce and included finger foods such as braised lamb shank pies, peking duck rice paper rolls, Katsu fried chicken burgers and mini baguettes. The culinary selections also featured gluten free, vegetarian and vegan options as well as all day fries. A notable highlight was that the food options continued coming out in an endless stream via the attentive catering staff who ensured that each fan was well catered for and well fed throughout the course of the day.

Beverage selections included local sparkling, white and red wines as well as the refreshing ‘Friesling’ which was a tropical slushy-style riesling that was exclusive to The Lawn. The choice of beers was a slight disappointment with the lack of a dedicated craft beer being a noticeable absent item. On this note, with Pirate Life and 4 Pines now both falling under the CUB brand there could surely be an opportunity to include one of these ranges at the next installment of The Lawn considering CUB has the exclusive beer pourage rights at the MCG. Drink prices were however affordable and the wide selection of drinks more than made up for any lack of craft beer.

All of the little touches were thouroughly thought through and included a card for a free welcome drink on arrival and giveaways such as exclusive Lawn branded fedora hats. Sunscreen bottles and ample shade sails also kept fans protected from the sun throughout the day while the seating options varied from comfortable cabana type sun lounges to stools and elegant couches with sufficient table space provided for fans to spread out and still enjoy a good view of the action on the field.

Diving deeper into the actual creation of The Lawn, TLA’s Tom Meredith noted that ‘it was born out of Cricket Australia’s desire to attract more females and young eventers to One Day International Cricket and was designed with social interaction and social engagement at its core.’ Tom further added that ‘It ‘s a destination for people to go to enjoy the fun of social interaction with people like them, and for them to share the experience on their social channels while the likes of the Birdcage at Flemington and the Portsea Polo were inspiration for the space too’.

The feedback from fans both at The Lawn and those following along on social at home highlighted the successful benefits of creating a stylish, relaxed and unique fan engagement space such as this being that it is a creative way to draw in new fans to the cricket as well as showing hardcore cricket fans how they can ramp up their own match day fan experience. One fan even tweeted the exact kind of response and target market Cricket Australia would be aiming for with The Lawn as Brooke noted:

Fans want new and unique experiences on game days that excite them more than what they can get from a standard game day or from the at home TV experience and The Lawn from Cricket Australia and TLA is a great example of what can be achieved by creating a space that provides an elegant and stylish space with all the little touches. While this fan experience will not suit every traditional cricket fan, The Lawn is a vibrant fan experience that provides multiple unique features that is sure to win over new cricket fans.

 

 

THE 2018 FAN ENGAGEMENT/EXPERIENCE 100-1 RECAP

Hello and welcome to my annual 100-1 fan engagement/experience year in review where I take a look back on the creative, innovative, exciting and tailored strategies from teams, venues, sports marketing agencies and sponsors which in my opinion greatly captivated fans across the globe this year (with a heavy focus on Australia and in particular Melbourne owing to the fact we do it so well here and also it’s where I reside).

I attended over 50 different sporting game day’s in 2018 across Australia, England, New Zealand and the USA to continue studying fans and the fan experience and while you can find these full recaps in my FANS HQ resource it was in my honest opinion another outstanding year in this space.

Some of the key areas of focus included:

  • Technology innovations from augmented reality to robots continued to be used in creative ways by teams and venues and shows no signs of slowing down
  • F&B incentives were again a trending area with more venues offering early bird offers, kids combo meal deals, catering for dietary needs and craft beer
  • Innovative social seating experiences in venues to offer fans unique fan experiences that can’t be had at home
  • Inclusive approaches which offer better access and representation to fans with diverse needs to enjoy the same fan experiences as every other fan.
  • Harnessing the power of fan generated content. Find out what skills your fans have by listening to them and then utilise these skills. Fellow fans love this while the fan feels a genuine sense of appreciation that they’re being rewarded for their contribution.
  • Sustainable environmental approaches as fans care about their local communities
  • Encouraging authentic and useful items when it comes to promotional giveaways (also relevant to the point above so that items aren’t just thrown away in local neighbourhoods as fans leave the precincts)

When it comes to fan engagement strategies and improving the fan experience there are few thoughts that I’ll leave you with before starting the 100-1 recap:

Thinking like kids: We must never forget to think like fans, families and in particular junior fans. The ability to continually put ourselves in the shoes of kids and get on their level as well as remember the importance and feeling of those first moments of fandom that we had as kids when we were enthralled and excited by our favourite team or player.

Listening and responding with authenticity: Constantly listening to fans is vital but it is not enough. Responding with empathy and authenticity goes such a long way in driving lifetime fan loyalty. 

Keeping it simple: The greatest fan engagement is often the simplest stuff. While I’m constantly road testing the latest tech on my game day travels because I’m a huge fan of the way technology is enhancing our game days I do believe that stripping it all back to the purest and most honest form of fan engagement ends up having the most significant impact on fans. There are a number of outstanding examples of this below. 

I trust that this educational summary provides you with some basis for thinking about how you can both improve your fan experience and better engage your fans on both a grassroots or global level while at the same time marvelling at the creativity on show here.

Finally, a huge round of applause to all of the hard working, creative and talented front office team and venue crews, sports agencies, sponsors and other stakeholders out there who continually create these outstanding experiences for fans across the globe each year. Fans should be immensely proud of the work that is done to entertain us on game days especially given the hurdles these stakeholders often face when it comes to staffing resources, budget restrictions and time.

If you would like to peruse the previous 100-1 annual summaries then you can find them here:

2017

2016

2015

100. Craft beer and sports team and venue partnerships seemed to be endless this year both in Australia and overseas with the establishment of new partnerships with local breweries and venues in an effort to bring fans, local businesses and the community closer together by offering local and better quality beer options on game days. I’ve written a bit about this in 2018 and encourage you to read my article in Froth Mag (Australia’s premier craft beer magazine to further your understanding of the Australian craft beer scene).

Some of the craft beer and some of the other interesting beer developments from Australia and overseas included:

  • Melbourne City launched their City Pale Ale with Stomping Ground Brewing Co
  • Young Henry’s and South Sydney Rabbitohs partnering up
  • Perth’s Optus Stadium now has Gage Roads Brewing Co running through it’s taps for fans
  • Two Birds Brewing and the Western Bulldogs women’s AFLW team joined forces
  • Newstead Brewing Co in Brisbane added to their QLD Reds partnership by joining forces with the NBL Brisbane Bullets
  • Wellington’s Westpac Stadium added the delicious Panhead Brewery for the All Blacks clash in September
  • Wigan launched their LATICS Golden Ale
  • The New York Yankees and BluePoint Brewery printed players’ faces on beer this season at Yankee Stadium (also on coffee and some food). Supposedly though this got pulled soon after by the MLB
  • The Hartford Yard Goats became the first team to sell beer baseball bats
  • Essex Cricket gave away free beers to fans
  • 4 Pines is now on tap at the SCG in Sydney

99. San Francisco Giants and Rugby World Cup 7’s partnership for ‘Rugby Night’ and ‘Rugby in the Cove’ which saw  giveaways, meet and greets with some of Rugby’s biggest names and rugby played on this barge as well as in AT&T Park.

98. The NSW Cricket team took to the SCG in helmets designed by cricket fans from around NSW. It’s always good to see teams tap into fan generated content whether online or elsewhere. Your fans have skills. Harness their passions, creativity and skills. 

97. Global venues are seeing all types of creative and unique fan friendly additions to draw people in on game day and while barber shops have been done before by teams and venues in the past, the impressive Killer Mike barber shop set up at Atlanta’s State Farm Arena was on another level this year and provided a truly unique fan experience for Atlanta Hawks fans. 

96. The teacher ambassador programs from Sydney teams including SydneyFC and the SydneyKings were a smart way to motivate schools and teachers to learn more about football and basketball skills through these two Sydney teams.

95. When nine-year-old Willow went viral after receiving a Sam Kerr Matilda’s jersey for her birthday and then got to meet her hero later on.

94. The incredible atmosphere created by the fans at the Tonga versus Australia international rugby league game at Mt Smart Stadium in Auckland, New Zealand in October. Just get a load of this fully engaged crowd of passionate fans in all their colour and glory. A sight to behold.

93. The A-League’s Central Coast Mariner’s away game theatre set up for fans where they can watch games on the big screen, pick up merch and grab a feed. A great way to draw in the fans on non home games.

92. Inter Milan launched their “Inter Social Night” to bring in-stadium activities to fans around the world and even included the players having their social handles on the back of their kits.

91. AS Roma’s cheeky social media content that entertains many football fans across the globe.

90. An entertaining and interactive activation from the Montreal GrandPrix here.

89. Accrington Stanley’s long term strategy and commitment to acquiring the next generation of fans with their giveaway of 1,200 free football kits to year three children.

88. Doncaster Rovers are consistently one of the best in the business when it comes to fan engagement and not least because they actually effectively communicate their initiatives so well to their members and the wider sports business. In 2018 they had a fan announce one of their latest player signings which was a simple and clever idea.

87. The entries for Doncaster Rovers 3rd kit design competition which were designed by children and young people, all of whom engaged with a mental health campaign as part of the entry process. The colourful winning design is featured below.

86. These ‘Guess the Attendance’ and ‘Guess the Score’ boards for junior fans that I saw in the kids and family stand at Bristol City’s Ashton Gate Stadium in October. A fairly simple and engaging idea for kids with correct answers winning some prizes. 

85. Premiership Rugby side Harlequin’s ‘Quins Cup’ reusable cup program. For £1 you can keep the souvenir cup too. Great to see an environmental approach to reducing stadium plastic waste at the Twickenham Stoop. 

84. Oldham Athletic became the first club in the EFL to offer sensory packs for autistic fans. The packs included headphones, a fidget spinner, a map of the ground and more. Along with this, the inclusive set up at Watford FC’s Vicarage Road which sees their sensory room set up for autistic children to ensure that every fan/member is included on game day.

83. The Young Visitor Wristbands at Wembley Stadium.

82. The quality sponsor giveaway item of these free seat cushions that every fan received at both the NRL and AFL Grand Final’s in Sydney and Melbourne respectively. These also included free sunscreen for fans and other game day supplies and were a smart and useful sponsor giveaway that will be used by fans for many games to come. 

81. The AFL Grand Final Footy Festival which was an outstanding fan experience at the MCG and in my opinion is right up there with Super Bowl NFL Experience, Australian Open, Australian Grand Prix and Denver Broncos as one of the best global fan zones due largely in part to it’s quality inclusive family and fan fun focus.

The fan engagement fun and sponsor activations around the MCG Footy Festival included:

  • The Dunkinator
  • Ultimate Handball Challenge
  • Tower of Torp 
  • Fitness challenges
  • AFL Kids activities
  • Inflatables
  • Scream A Meter
  • Family zone
  • Ball pit
  • Kicking challenges

80. The Buggy Transfer Service from the MCG which has been a clever inclusive addition to the fan experience here at the G for less mobile fans and those needing assistance around the ground on game days.

79. The NRL Cronulla Sharks invited members and fans onto the field after a win to join the players in singing the team song.

78. The NRL Penrith Panthers ‘Stand Up! Flags Up!’ campaign. The club’s call to arms where fans were encouraged to make their own Panthers flag, bring one from home or buy one from the Panther Shop. The main objective was to get involved and it worked incredibly well when I visited in round one which was a sell out. 

77. The NFL Seattle Seahawks game day selfie #12sTakeFlight‘ photo opportunity.

76. The NRL Sydney RoostersRocky Run at Allianz Stadium which was an innovative motion capture experience that allowed fans to score length-of-the-field tries while fending off defenders in the process. 

75. The Detroit Lions NBA team offer one free shot on the court for all kids post game.

74. Durham FC’s updated Match Day Calculator. They’ve updated this since a year or two back but this is just superb stuff for families from Durham WFC. A simple checklist/calculator in visual form for the match day is a creative, simple and authentic idea for fans. 

73. The creative fan engagement from Toronto WolfPack this year that featured:

  • Stadium wide wrestling match
  • Bubble Footy
  • Medieval Times jousting
  • Beer Olympics
  • Tag Rugby
  • Hundred person line dancing competition

72. The inclusive approach of how the FIFA World Cup helped the deaf and hard of hearing community watch Russia 2018 World Cup.

71. The way in which the AFL Collingwood Magpies helped out a young fan who was too sick to be our junior mascot at a game so they strapped a GoPro on his brother who did it for him.

70. The Cleveland Browns smart BudLight beer fridges that were eventually unlocked for Browns fans to enjoy a free beer. In recognition of the poor Browns form,  these “Victory Fridges” full of free Bud Light beer were installed in bars around Cleveland and opened when the Browns won their first game this season.

69. The NRL Brisbane Broncos featured a new social seating section for fans to ‘Take in the Gold’ thanks to long time sponsor XXXX.

 

68. The Baltimore Orioles became the first pro team to wear uniforms with Braille lettering while they also ran a yoga night called ‘Yoga at the Yard’ where fans were able to nab a free yoga mat. Inclusion and fitness- staples of both the American game day fan experience and promotional runs.

67. Manchester City welcomed two very special mascots who have held season tickets for 85 years to the pitch before their clash with Fulham. Hands down adding oldies will make their day and bring a tear and smile to all fans at the same time.

66. Barnsley FC collaboration that saw the UK’s first gamification event.

65. The new Fantatics venue technology which enables fans to order merchandise online for pickup at these merchandise lockers placed in venue concourses like seen at the Wells Fargo Centre this year.

64. ‘The Lawn’ social entertainment experience from Cricket Australia and TLA at the MCG this year with it’s superb presentation, attentive staff and all the little touches (sunscreen/straws/shade all well thought out).

63. The Melbourne Renegades BBL team unveiled a new augmented reality app which saw fans bring the team to life through a cricket game played by wearing a special glove.

62. The hilarious Georgetown Hoops Actual Reality (AR) Seating Section that featured:

  • No cell phones allowed
  • Letter writing station
  • Actually talk face-to-face

61. The AFLX competition that featured a brilliant kids zone with activities galore. Mascots, neon LED posts, free fruit, cheer squads all together added a lively atmosphere. There were bean bags with a view, activities, food trucks and kids could catch the ball as it went through the posts. It wasn’t everyone’s cup of tea but it was a huge fan experience win for kids and families and that was the essential point that was missed by many as the AFL seeks to acquire and turn the next generation of young fans into lifelong members.

60. Adelaide FC’s social media contribution with both their mascot Claude and their responsive, authentic and often times hilarious content.

59. The promotional freebies that every fan received at the Super Bowl which included a touchdown light cup Budlight cup, hand warmers and ‘finger lights’ for the half time show.

58. ‘F1 Fan Voice’.  F1 launched the Fan Voice community with forums, blogs and surveys to ‘better listen to fans’. Seems F1 has really picked up the fan engagement since the acquisition to bring in new fans and better engage the hardcore ones. 

57. The brilliant free fruit and hot chocolate giveaways for young fans at Etihad Stadium (now Marvel Stadium) in Melbourne during AFL games this season. 

56. The Scottish FA’s ticket treasure hunt. Find the player card and win…

55. AFL Richmond Tigers ‘Raise the virtual AFL premiership flag’ augmented reality feature that let fans raise the AFL trophy.

54. The Irish RFU’s free jersey for all passengers on this flight into London for the Six Nations match against England.

53. Wigan’s female fans forum which saw female Latics fans have a chance to express their views on all areas of the club.

52. Everton FC’s clever work with this virtual mascot experience for an ill young fan. Fantastic inclusive and innovative work all round.

51. The Jacksonville Jaguars unveiling their doggy daycare to the South Fan Deck at TIAA Bank Field.

50. The San Jose Sharks game day for the Stanley Cup Playoffs with choc pucks, special team ice cream and these projections.

49. The AFL Brisbane LionsTweet of the Week’ 

48. The NRL Canberra Raiders unveiled their new female mascot, Velda the Valkyrie. Bravo to every team out there who have stepped up for mascot equality in 2018.

47. Commonwealth Games ‘Giant Sing Along’ as well as this sunscreen/mirror combo (at kids height too) which was a clever set up at CBUS Stadium for #GC2018.

46. The NRL NSW Blues introduction of BLUiE, the world’s first bionic Blatchys Blue that was equipped with a 360-degree camera and VR technology. BLUiE gave fans unprecedented access to the Brydens Lawyers NSW Blues in 2018. Along with this, the Blues took a page out of the Ole Miss ‘Walk Of Champions’ book by walking through the crowd on their way to the MCG for game one.

45. The MasterCard and ANZ bank sponsor activations at the Australian Open in Melbourne that included this pool set up and fan hub which offered phone charging, cash point services and other fan experience incentives for ANZ customers.

44. ‘The Garden’ at ATT Park which is a first-of-its-kind mini-farm and outdoor classroom that provides a platform for community engagement, education, 50+ kinds of fresh produce and hosts field trips for school children. I loved this focus on innovation and sustainability here when I visited in June.

43. Monthly subscription passes have flourished this year in US sports with both the Spurs and Stockton being two of the monthly mobile ticketing passes that caught fans attention and enabled a seamless entry as part of the fan experience. The NZ Warriors also had a unique offer for fans whereby they could choose their own ticket price for the final game of the season.

42. The way in which the A-League’s Brisbane Roar and sponsor Actron Air actively listened and responded to fan‘s voices and requests to have the sponsor logo better compliment the kit.

41. The Citizen Bank Park new beer delivery via text message feature.

40. Watford FC’s brilliant idea to reward fans loyalty by sending our free jerseys.

39. AFL team Greater Western Sydney’s films on the field at Spotless Stadium prior to matches.

38. The AFL’s ‘Neverbeens’ membership program at both GWS and Sydney Swans with their booths for first time fans which saw them get a lanyard, scarf, info book, copy of the match day program.

37. The All Blacks fun and educational programming for young ones with their Ruggerbees kids TV show.

36. Alport FC looked after fans by offering them the ability to borrow these hot water bottles for free during the games where it was freezing. What a novel idea. AZ Alkmaar also ran a campaign we’re they offered their fans free hot drinks throughout an evenings match where the temperature dropped to -15C.

35. Brentford FC having a young away fan read out the team sheet on game day alongside a junior fan reading the home team squad.

34. The exciting smart jersey developments with a selected batch of GWS AFL fans trialling Australian company Solos‘ wearable smart tech guernsey.

33. In 2018 there has been continued progress in global venues and teams implementing and offering fan first pricing incentives such as early bird offers, combo deals, kids meal deals and cheaper options on food and beverage in an effort to draw fans into grounds earlier and ease the pain on the hip pocket.

Some developments have included the following but are not limited to:

  • The prices at the US Open
  • Atlanta Hawks fan friendly prices
  • Marvel/Etihad Stadium’s 10% off offer on F&B
  • Detroit Lions fan first prices
  • Oklahoma City Thunder’s kids $1 menu
  • Collingwood Magpies AFL kids combo deal which includes a pack of trading cards
  • Sydney’s ANZ Stadium fan first pricing options on game day grub
  • Manly Sea Eagles NRL $10 combos at LottoLand Oval

32. The MLS Vancouver Whitecaps ‘Caps Cruiser fan engagement truck that brought 200+ events to the neighbourhood with a fold-out stage, two large TVs and an epic surround sound system which saw the Cruiser built to party and entertain fans.

31. The Google Home Mini Pie Shop activation at the MCG in Melbourne. 

30. Over 2000 fans enjoyed a summer BBQ at Levis Stadium for the San Francisco 49ers Picnic On The Field.

29. The LA Dodgers distributing crypto tokens that unlocked one of three digital player bobbleheads that can be stored in a fan’s Ethereum wallet. It was believed to be the first crypto-based giveaway in pro sports.

28. The Frisco Roughriders hosted their “Pitch Day” with fans to share ideas for theme nights and promotions for the 2019 season.

27. Telford United welcomed a Syrian family to their first match in an effort to welcome and show solidarity with refugees. Inclusion at its finest. Well done.

26. BBL Melbourne Stars ‘Date Night’ at the MCG complete with roses for fans.

25. The rise of smart home devices like the Google Home and Amazon Alexa this year has enabled teams such as the Washington Wizards and New England Patriots among others to provide fans with timely briefings and news updates, fun facts, trivia and more.

24. Minnesota Vikings collaborated with 3M to give every fan a purple film which when placed in front of a cell flash light turned the stadium completely purple.

23. Fantastic campaign by FC Utrecht to personalise every season member’s seats at the first home game of the season.

22. What a moment it was when 94-year-old Roy, who’s living with dementia, fulfilled a lifelong dream by scoring a penalty for Notss County FC. How good is sport!

21. The oversized treadmill going 21km/hour that had many fans trying to keep up with Eliud Kipchoge’s world record marathon pace at the 2018 Chicago Marathon expo.

20. FC Bayern Munich became the first sports organisation in the world to launch an optimised website service explicitly for poor internet connections to engage fans in certain areas such as Africa, the Middle East and Asia. 

19. Manchester City launched an artificial intelligence-powered wearable smartband with a plethora of special features, including live match reporting, 24/7 inside information, updates, real-time match stats, breaking news, fan polls and quizzes.

18. The Augmented Reality Sports Analysis technology used by Danish broadcaster TV2 Nord with their analysis of Le Tour de France showcased the immersive nature of AR tech. 

17. Human Pac-Man court projection game at the Fertitta Center in Houston, Texas.

16. The NRL CEO and Chair of the ARLC entertained fans with a fan forum before a game in Sydney which was welcomed by rugby league fans for the authentic nature of the communications and engagement from the higher ups at NRL HQ.

15. FC Rostov launched a limited edition fourth shirt with a carpet design.  This all came about after one fan was renovating his house and had no room for his carpet so brought it to a match. Rostov won 4-0, so it was declared a lucky charm and the fans were rewarded with the ability to purchase the kit. So far over 500 orders have been filled.

14. Barnsley FC and Celtic FC both offered female fans free sanitary products at their stadiums this season in an inclusive move that was welcomed by supporters.

13. Player of the match wall from Super Rugby’s Tokyo Sunwolves. Fans fill out the player wall with their selection after every game making for a unique visual display in the fan precinct. 

12. This letter that Norwich City Football Club wrote to a young fan sums up the importance of always going the extra mile for fans. 

11. Here’s a clever addition from the Esports world whereby AZ Alkmaar gave away free player posters with autograph sections in them at an esports and sport collaboration event. 

10. Sheffield football fans were able to take a journey into Sheffield’s prolific football heritage, with a new walking app called “The Home of Football” that introduced them to the people and places who made the city.

9. Arsenal Women’s football team give young fans the opportunity to shadow the photographer, kit manager, program designer, media rep and other club roles as part of this ‘Junior Member Takeover’ initiative. 

8. Fans of the Victoria HarbourCats in the West Coast League are now able to watch live baseball action from the deck of an open-top double decker bus which overlooks the field offering a truly unique experience at Victoria’s Royal Athletic Park.

7. At a Danish Superliga match between Hobro IK and FC Copenhagen the Hobro club sponsor raffled the chance to watch the game pitch-side in a jacuzzi with beers. Not a bad spot to take it all in at -4C!

6. Teams and venues like the Detroit Lions and Ford Field in the NFL are tapping into new fan engagement and revenue opportunities by having fans arrive at the ground earlier for early bird offers as well as staying longer post game for the ‘fifth quarter’ by offering cheap F&B incentives, live music and games from around the grounds. 
 
5. Can’t go wrong as a fan being tattooed by a player of your favourite team. That’s just what one player from Brentford FC did to a fan earlier this year. 
4. The 49ers FIT gym. Which team will be next to bring this concept to the $81B global fitness market to engage sports fans? 
3. The Virginia Tech Hokies pre-game show and player entrance at Lane Stadium to Metallica’s ‘Enter Sandman’ may not be a new tradition for college football but this video offers a new perspective with this behind the scenes reel that illustrates the supreme loyalty and devotion these fans have for Hokies.

2. Colchester United received an email from a local youth side to see if they could wish the team well this season so they said decided to do something a little extra and found out about every player and their attributes and then their Colchester United first team equivalent wrote back to pass on a good luck message. Fantastic simple idea.
1. Rochdale held a make your own Emirates FA Cup trophy for kids to design and decorate. You can’t go wrong with kids arts and crafts to round out the 100 either!
So there you have it.
A pretty impressive list of fan engagement strategies and fan experience insights from across the globe highlighting the outstanding work being done to entertain and delight fans in various parts of the world.
100 (actually there’s well over that as I’ve combined a few here and there) truly exceptional strategies but what have I missed? What was happening for you as a fan in your neck of the woods?
Let me know at @MrBlairHughes on Twitter or on LinkedIn. 
Thanks and have a great holiday break. 

The Importance and Benefits of Harnessing Fan Generated Content: An NRL 2018 Case Study

If it’s one part of the fan engagement spectrum that I have consistently championed over the years for clubs and my clients it has been to acknowledge, promote, utilise and harness the diverse skill sets of their fans. 

Fans have skills that can help a club in many ways whether it be from graphic design to podcasting and what we’re seeing more and more of is that teams are realising that they can create deeper emotional loyalty, new revenue opportunities and provide extra engaging content to their members and fans by working alongside these fan groups. 

Teams like the MLS Seattle Sounders are one of the best in the business when it comes to harnessing the skills of their fans. Every year they do a ‘Posters By The People‘ and a scarf design contest which allows Sounders fans of all ages and skill levels to contribute match day poster and scarf designs which are then voted on for by fellow fans and either used across the clubs official social media channels or produced for fans to wear on game day respectively.

It’s an incredibly effective and simple way to bring these fans closer to the team, highlight the skills and passions of their fans and overall it’s a positive thing to do. It’s not going to work for every team and it’s certainly never going to take over from the quality output that team staff do but it’s just a great look for a club to illustrate that they’re listening to their fans.

 

One reason for the proliferation of fan generated content has been because the barriers for entry into both graphic design and podcasting for instance have been broken down. You can now create quality designs and effective podcasts as a result of free design platforms like Canva whose intuitive platform enables anyone to get started creating content as well as podcasting’s explosion which has seen every man and his dog set up a podcast with the very basic of equipment. For both graphic design and podcasting the costs are also much lighter on the fans wallet these days as opposed to the past where expensive graphic design software and a recording studio would have stopped many fans from getting started. 

Now obviously the vast majority of fan generated content creators out there are not at the level of professional graphic designers or creating professional studio recorded quality podcasts such as what the league or teams contribute however what it does do is highlight that fans have these skills, that they’re building their own fan groups of fellow supporters of the same team and that their voice and that of fans voices globally are growing louder every day as they realise that they can create content that is highlighting their love for their team.

It’s impressive to see the rise and rise of the fan voice across the globe as they can now create content that other fans enjoy and engage with. Clubs should absolutely start tapping into this more and more as it shows an appreciation of the fans effort and compliments the work that their in house teams do whether that be in writing, podcasting, graphic design or other related fields. 

I recently posted this thread on Twitter highlighting the creative efforts of NRL fan content creators here in Australia after what has been a stellar year for the code with ratings, revenue, memberships, crowds all up as well as the establishment of the NRLW and games in Perth and Denver.

The game’s greatest asset is the fan so it is important to acknowledge these fans as they are constantly pumping out the positive, passionate and engaging content and I feel this illustrates my point that it is both vital and rewarding for clubs to find ways to engage, highlight, promote and harness the diverse range of skills of their fans as it is a win-win positive thing to do.

1. Podcasters

Having worked very closely in the podcasting space in recent times I have seen the rise of people wanting to get their passion into podcasting and as I said above the barriers have now decreased with a very basic bedroom podcasting set up costing well under $100. Podcast quality has also increased so while some pods may not be at a high quality level, whats happening is that fans are getting better the longer they stick with it. There’s also an incredibly strong community amongst these podcasters too. They do it for the love of the game. They promote each other and therefore that of the game and their team. They are broadcasters and should be taken seriously. 

Some of the podcasters out there in the NRL include:

Ladies Who League

Oh Errol

Full Credit To The Boys

The Full 80

Shark Cast

Fifth And Last

Progressive Rugby League

League Life NRL

Roosters Radio

Panthers Weekly

Dead in Goal

NRL Roast

Woody & Slugs Do League

Fire Up On FBI

This Week In League

Sports Best Friends

League Digest

Zero Tackle

NRL Boom Rookies

Fins Up Pod

League Counsel

ASD Podcast

View From The East Stand

2. Statistics/Game Data

Fans like stats guru Andrew Ferguson who runs one of the best league sites out there in Rugby League Project is an incredible fan generated site which houses a massive range of rugby league data and is an absolute credit to the game. I find myself using this site a lot as do other NRL fans. Another fan doing good things with stats is pythagoNRL.

3. Sports Science

In a classic case of a fan using their diverse skills to offer the rest of us an insight into player injuries and recovery, the NRL Physio has provided some really interesting insights and analysis for NRL fans this year. The NRL should find a way to utilise his skills as fans have greatly enjoyed his insights and graphics in real time during games on social as he provides game player injuries and recovery information and analysis. He knows he’s not affiliated with the NRL and that what he says is only his opinion however he has built an incredibly strong trust with fellow fans as a result of his skills and willingness to want to contribute to his passion.

4. Independent Broadcasters

The independent fan NRL media, broadcasters and writers like The 81st Minute, Steele Sport, League Unlimited, Nothing But NRL, Steve Mascord, James Smith, RLeagueLive, JasonNRL and even to an extent ‘The Fan which while it may be shown on Fox Sports is run by mega league fan Andrew Voss who consistently provides outstanding behind the scenes storytelling that fans greatly enjoy. 

5. Fan Club Social Accounts

The NRL fan club accounts across social constantly provide fellow fans with a passionate atmosphere at games as well as insights and analysis throughout the week and add to the stories and content from the club but from their perspective as hardcore fans.

Some of these include: 

NRL Bulldogs Fans

Nothing But Knights

The Greenhouse- Canberra Raiders

Red V Mail- St George-Illawarra Dragons

NZ Warriors Die Hards

The Burrow- Souths

Wests Tigers Hub

Titans Legion- Gold Coast Titans

NQ Stampede- NQ Cowboys

Eels The Cumberland Throw- Parramatta

6. Social Commentators

The often hilarious NRL social commentators who constantly provide cheeky laughs, clever analysis, interesting stats, glorious memories as well as cutting through the media bullshit, crisis merchants and spin that often snakes its way into the game. In fact what we’ve seen this year is that as a result of the positives in the game as well as the huge level of fan generated content and these positive fan voices in NRL that fans have collectively called out the rubbish reporting and negativity in rugby league. 

Some of the accounts to follow on Twitter for instance include:

Boring NRL Guy

Sports Freakshow

Former Legend

Karate Warrior 2

Winfield Cup

NRL Grammar Cop

Simpsons NRL 

7. The Graphic Designers

The graphic designers like  and  as well as others who’ve put their own skills and spin on things to create interesting NRL content like jersey designs and artworks are to be applauded. Perhaps a game day poster idea could be something teams could think about for 2019 and then have these around town prior to a game to promote the match. 

8. The Hardcore Fans

And then there’s fans like who travelled 19259.4kms for 24/24 Parramatta Eels matches this year, documenting his journey along the way for fellow NRL fans to enjoy. What were some of the other great NRL fan stories you enjoyed from 2018?

Overall it’s been a huge positive year for both the NRL and NRL fans and I just wanted to put this together before the start of the NRL finals to shine a light on some of the creative content creators and fans out there who go above and beyond for the game. League’s greatest asset is the fan and the faster clubs around the globe realise the benefits of working closer with these particular fans and their skills, the more the game, fans and the code as a whole will grow together.

Introducing……FANS HQ

Hello,

After numerous requests from colleagues across the sporting globe to provide some kind of weekly or monthly summary of educational insights from the world of fan engagement I’ve decided to put together a monthly recap in the form of this FANS HQ journal/magazine which I hope colleagues and those interested in this space will find useful as a resource.

The fun monthly fan engagement journal will showcase and look at some of the key exciting and innovative developments in the world of fan engagement and fan experience from the sports business in both Australia and abroad.

FANS HQ will also touch on sports merchandising, the wackier side of fan engagement and other areas of the business to include interviews with professionals in this space, venue updates, new technologies plus a variety of fan zone pictorial recaps from across my travels.

Fans HQ is designed to be a fun, educational and insightful resource for those interested in the fan engagement/experience space.

I hope you enjoy the monthly musings and recaps from this very entertaining industry.

I also hope to continue to improve the offering here over the course of its journey so if you have any constructive advice or feedback please let me know how I can improve this over time.

Thanks and please enjoy edition one for January 2018 here.

FANS HQ

FANS HQ

Cricket Australia debuts The Lawn deck fan experience

Cricket Australia debuts The Lawn deck fan experience

The following article was written for Digital Sports Labs and can be found in full here.

The Lawn was a truly memorable fan experience and spectacularly well-presented entertainment space from Cricket Australia, TLA Australia and the MCG that will no doubt continue to provide fans with a chilled and relaxed vibe to take in the cricket while also seeing brands falling over themselves to sponsor this next summer.

Global venues and sporting organisations are continuing to ramp up their efforts to enhance the game day fan experience and acquire new fans by providing unique, innovative and creative experiences that offer a much more memorable and enjoyable game day experience than what sports fans have had to deal with in the past.

New developments are constantly being rolled out by venues whether it be from providing gourmet local food and beverage options, gender neutral toilets or way-finding to adding inclusive nursing or sensory rooms and using technology such as chat-bots and geo-fencing in an effort to provide fans with access to important messages and promotions. Make no mistake, while it’s important to remember the match in the middle comes first and foremost, every major global venue is in an arms race to get more bums on seats through providing new money can’t buy experiences.

However, a trending area in the fan experience space from venues has been to develop fun and unique social spaces that offer fans unique seating and viewing options. In recent times this has included Jacksonville’s EverBank Field and Brisbane’s The Gabba roll out impressive pool decks, Sydney’s SCG adding a beach while Yankee Stadium created the ‘Judge’s Chambers’ and GMHBA Stadium and the Geelong Cats introduced their immersive fan portal room with retractable floor overlooking the team warm-up area that allows fans to feel the intensity as the team warms up before a match.

Cricket Australia is another such organization who are pushing the boundaries in this area with their new social entertainment experience The Lawn debuting on Sunday at the MCG for the first One Day International match. The Lawn was designed to reset the perceptions of a typical day at the cricket with the space being billed as providing a tailored food and beverage menu, comfortable seating options and a stunning view of the field.

I went along on Sunday to check out the launch of the TLA Australia created The Lawn and was impressed and overwhelmed by the beautifully designed exclusive deck area and outstanding attention to detail.

The Lawn experience started with lucky fans being granted a fancy invite to a ‘summer garden party’ themed event with registration taking place outside the MCG in a marquee featuring well-presented staff. Immediately after collecting an envelope with tickets and a $10 drinks voucher there was helpful staff holding ‘This Way To The Lawn’ signs all the way to Gate 6, upon entering the stadium and then at the entrance to The Lawn at Bay 11-13 which made it very easy to find the exclusive area.

This way to The Lawn

The first impression upon walking into The Lawn was that every little touch had been taken care of. The cool summer vibe décor and seating options ranged from sun beds and couches to tables and chairs while the colourful flower backdrop and astroturfed floor made the tiered deck come alive with vibrant colour and a party atmosphere overlooking the best view in the stadium.

Quality Australian wines and beers were part of the bar service while switched on staff supplied an endless array of gourmet food over the course of the day which included a delicious and diverse menu of cucumber sandwiches, sliders, beef croquettes, vegan salads and fish and chips. Each table also included a container of lollies and it was nice to see random strangers interacting with each other and making new friends while passing around these sweets over the course of the day.

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 The Lawn also featured a roving Polaroid camera photographer, an Instagram filter, photo opportunities with a cricket big bat as well as social games for people to play like Jenga all while still watching the cricket.  The little touches were evident from the funky straws, re-usable cups and free visors being handed out to the coasters, large umbrellas and hosts who were going out of their way to ensure fans were getting the most out of the experience. Furthermore, as the sun went down, blankets were even brought out for those starting to feel the cold while staff came around again with ice creams.

The Lawn was a truly memorable fan experience and spectacularly well-presented entertainment space from Cricket Australia, TLA Australia and the MCG that will no doubt continue to provide fans with a chilled and relaxed vibe to take in the cricket while also seeing brands falling over themselves to sponsor this next summer.

Sport Techie Articles #11: Siri, Tell Me Some Australian Open Tennis Information

Smart home devices and artificial intelligent voice activation area areas that show a lot of potential in the sports industry as a way for fans to get closer to teams and leagues that look to drive new revenue opportunities in ticketing and merchandise.

With the 2018 Australian Open tennis competition having started in Melbourne and the PGA Tour also underway, both tennis and golf fans are able to have access to live and past tournament results, individual player stats and performance data from past tournaments by simply asking Apple’s Siri for updates.

For instance with tennis, the ATP and WTA are supported for Siri, meaning that fans are able to access information on the 2016-2018 Grand Slams whereas the PGA and LPGA are also supported with all historical facts for Grand Slams from 2007 to the present as well as tournament information for 2017 and 2018.

To read the full report please head over to Sport Techie here….

AUS OPEN

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