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FAN ENGAGEMENT FRIDAY: NEWS FROM AROUND THE GROUNDS 10/06/2022

A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology, customer service plus much more. Enjoy

Champions League final chaos: warning for mega event organisers

Quidich Innovation Labs Powers AR for Indian Premier League Cricket Fans

As the dust settles on chaotic A-Leagues seasons, what needs to be addressed ahead of 2022/23?

Hungary kids boo England players taking a knee before Nations League match

France’s twisted attitude to fans led to Champions League chaos

Topgolf has arrived at Penn State’s Beaver Stadium. Here’s a look and what to know

As Golden State seeks another title, the Warriors push revenue higher with an ever-evolving business strategy

Why Experience-First Entrepreneurs Win Consumers

Father, daughter end 17-year MLB stadium journey at Nats Park

Big-market Cubs and small-market Cardinals treat their fans differently. Guess which team keeps winning?

Driving Consumer Engagement Through Sports Sponsorship Activation

Augmented Reality Eagle Takes The IPL 2022 Final To A New High

Fanatics Is Coming To Play, But When, Where, And How?

Liverpool offer support to fans over Champions League final trouble

WATCH: Fan makes wild one-handed catch on home run ball while holding baby during Mets game

We knew things at the Coliseum were bad, but the A’s say they’re worse

KC esports team collaborates with Populous to produce NFT fan experience

Flowers to be planted under latest Munich 2022 fan-engagement project

Indian Tech Companies Revamping International Sports Viewing And Fan Engagement

LaLiga Tech Launches Startup Competition for Fan Engagement

YES Network Looks To Deepen Fan Engagement With ‘Pick-N-Play Live’ Single-Screen Watch-and-Play Experience

How to Use Emotional Intelligence to Provide Exceptional Customer Service

A Graphic Designer (and Mets Fan) Is Keeping Shea Stadium’s Neon Alive

Sports tops leaderboard for livestreamed video content

ESPN Celebrating NBA Finals from Airwaves to Locker Room

Why has there been a downturn in AFL crowds this season? It’s not just Covid to blame

Chicago Cubs dive into the metaverse with Web3 marketing platform Valence

Red Sox First MLB Team With In-Market Streaming Service

Even sponsors are riled by Uefa’s Champions League final fiasco

Uefa, the police, French ministers… all peddled gross lies. Only fans prevented disaster

Tech Mahindra to provide digital fans platform for chess Olympiad

Burglars break into Plymouth’s stadium and plough through pitch on tractor

Growth of women’s soccer reaching new levels

How F1 teams went from £1 rejects to billion-dollar forecasts

Charlotte FC Ramps Up Fan Experience With Mixed-Reality Graphics for Local Broadcast, Videoboard Show

ABBA’s temporary, transportable arena hosts the iconic band’s virtual reunion tour

How to Elevate Customer Service by Design

What Can Be Done About the Decline of Customer Service?

Three Steps To Turn Digital Experiences Into Superior Customer Service

3 Customer Experience Breakdowns That Buyers Hate

The A0K1VERSE, NFTs, and the Future of Fan Engagement 

How sports clubs achieve a slam dunk in loyalty with data

To get closer to their idols, music fans are ready to fork out

San Antonio’s ‘Spurs Lady’ a true fan of the Silver and Black NBA team through all seasons

What Can Be Done About the Decline of Customer Service?

4 Ways To Getting More Creative With Your Customer Service

How To Be A Customer-Obsessed Company

Mark Davis blames high no-show rate in 2021 on vaccination requirement

Stadiums of tomorrow: Franchises across leagues look to build new homes

Customer Experience Is Getting Worse

Chelsea Pushing Ahead With Plan to Charge More for Top Seats

The Female College Sports Fan: Who is She?

The Clippers’ ‘halo’ scoreboard inside their new arena looks like every sports fan’s dream

Too expensive? Just a fad? Fans don’t care? Debunking myths in sports sustainability

This AI-powered Jack Nicklaus ‘twin’ will allow fans to interact with the golf legend

Aussies keep it cool in Qatar for play-off – News on the FIFA World Cup air-conditioning set up in Qatar stadiums

Air-conditioned Qatar stadiums ‘set perfect temperature for football!’ – Duke

WITHOUT FANS, FOOTBALL IS NOTHING – LET’S GET THIS GAME RIGHT

First event set for new Sydney Football Stadium

SL Benfica becomes first Portuguese club to launch Socios fan tokens

Dutch clubs to deploy ‘smart technology’ to fight fan racism

Sydney L!VE – Behind the Australian Open’s NFT and metaverse success

NFL to Host First Official Developmental Camp and Fan Event in Africa

How Cricket Australia plans to use NFTs to deepen engagement

Fan Engagement Friday: News from around the grounds 27/05/2022

A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology and customer service plus much more. Enjoy

AFL, Reddit announce world’s first sports partnership for Reddit Avatars

NHL mixed reality event

Football fans, rejoice: Stadium internet speeds are set for a significant boost

NFL Fan Rankings: Washington Worst?!

The Best Customer Service Software of 2022 Has Been Revealed by End Users

Sports Business Journal names Climate Pledge Arena sports facility of the year

Ordr Keeps Fans in the Seats, All by Making Food and Merch Only a Tap of an App Away

Fans Can Now Win the Stanley Cupple by Playing the NHL’s Version of Wordle

Football fans convicted of taking cocaine at matches could face five-year stadium bans

NTT reveals new data boost to improve IndyCar fan experience

‘The end goal is to turn fan engagement into fan monetisation’: Sportradar’s data-led approach to capitalising on the US$270bn sports betting market

Arsenal corner flag: Using data to reach club’s 750m fans

Populous Projects Win Facility of the Year, Event of the Year at 2022 Sports Business Awards

WNBA Fans Criticize Coinbase Sponsorship Amid Market Crash

FA investigating pitch invasions, condemns ‘anti-social behaviour’ from fans

Nine Techniques To Keep Customer Support Conversations Productive And Positive

Tottenham’s Todd Kline talks stadium naming rights, NFTs, and thinking like a “content creation machine”

Virtual stadium developer plays in $3.2 million to up the game of e-sports in metaverse

Sports venues create quiet refuge for fans with sensory needs

Sensory rooms becoming more commonplace in sports venues

Building Long-term Loyalty Through Incentives

NBA Top Shot Reaches $1B in Sales Amid NFT Market Downturn

The Crypto Market’s Impact on Sports Sponsorships

Adam Silver Says NBA Fan Aggression Not Caused by Sports Betting

LaLiga to build official metaverse for fans and partners with TVM

Top 5 Customer Service Skills To Encourage In Your Staff

Customer Experience Trumps Even the Best Technologies

F1 trials paddock robots to help fans in hospital meet drivers

Qatar’s ‘Dr Cool’ keeps World Cup stadiums chilly with solar-powered AC

Manchester City FC Partners with Quidd to Launch New NFT Collection

Blockchain, crypto set to take sports industry beyond NFT collectibles

Drama and atmosphere should be the only metrics in Australia’s stadium wars

Japan’s pro sports teams find use for empty stadiums

Yokohama BayStars baseball team offers home stadium’s private boxes to teleworkers

In first year with fans at Allegiant Stadium, the no-show rate was 14.3 percent

Proceeds from recycling at Mercedes-Benz Stadium builds new homes on Atlanta’s Westside through new program

Is Customer Loyalty Dead?

World Cup host, Qatar with air-conditioned stadiums to serve as a model

Dazzling But Empty Stadiums a Symbol of China’s Fading Football Dream

Prices are surging, but fans are still paying top dollar to watch live sports

Placemaking, legacy and the 2032 Games

A 2022 blueprint for customer service excellence

How to Identify the Pain Points That Make Customers Decide What They’re Going to Buy

At Your Service: How To Wow Your Customers By Creating New Revenue Streams

Case Study: Real-Time Fan Engagement Explodes With Live, Local Access to NFL Draft

USGA Announces Fan Offerings for Women’s Open

Major League soccer club Columbus Crew gains the Edge

UofL announces WiFi, gate entry upgrades to Cardinal Stadium driven by fan feedback from 2021

Manchester City on taking the ‘City DNA’ global

Eagles become 1st team to expand fan outreach efforts to Africa

‘Way cooler than standing in line’: Mariners fans get first crack at Amazon tech in new ballpark market

5G to Transform Fan Experience at Indy 500

Cavaliers on Top 25 Most Innovative Teams in Sports List

The rise of the always-on mobile user and implications for customer service and retention 

The Verdict Is In: Customer Service Isn’t Human Enough

A Golf Fan Just Got A Deal With Michelob

Deloitte 2022 Sports Industry Outlook

Avoid these common mistakes to create real customer loyalty

FC Barcelona, the world’s most innovative team according to Sports Innovation Lab

Old Trafford will have ‘fans, not corporates’ at its heart, promises architect tasked with redevelopment

Fan Engagement Friday: News from around the grounds 29/4/2022

A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology and customer service plus much more. Enjoy

Scran? No scran? The new food culture at football grounds

What’s new in Major League ballparks in 2022

Bengals’ $455m stadium is in such great shape it only needs $493m in upgrades, says architect

Dad things: Reds fan makes amazing catch while feeding baby

T-Mobile Park set to be first ballpark in MLB to open a store powered by both Amazon’s Just Walk Out technology and Amazon One

New York Islanders Integrate BlueJeans by Verizon to Elevate HOMEICE Fan Experience

How sports fans use data analytics to increase their enjoyment and understanding of sport

AFL Mint to release limited edition moments across AFL and AFLW

Melbourne Victory launch Victory Burger for fans!

NHL tech showcase focuses on fan experience

Player announcement drawings by @1fcn

Bolton Wanderers Jon Daddi Bavardsson playing penalties with young fan outside stadium.

Chelsea FC tackles food waste with new venue program for unused food

Populous and Kansas City Pioneers unveil “The Arena” NFT collection

Gamers get chance to play on Kauffman Stadium’s jumbotron ahead of tournament

The Miami Marlins have an amazing deal on the world’s saddest tacos

3 Top Tips You Can Implement Today To Maintain Great Customer Service!

Seattle Mariners to use Amazon’s ‘Just Walk Out’ and palm-scanning tech in new stadium market

Turkish sports stadium takes Guinness World Records title for solar output

Boston’s Fenway Park opens contactless food and drink stores

Ejected: What happens when a fan is banned from a stadium?

The Atlanta Hawks’ State Farm Arena takes world-leading step towards sustainability

Statement on the Fan Led Review of Football Governance

NBA offers more free ‘The Association’ NFTs to fans after minting mishap

Six Major Steps To Improving Your Team’s Customer Service Skills

Hockey lover wins a luxury vacation. Atlanta pro team backs out of deal.

Fan Experiences Startup Vaunt Raises $5M, Investors Include Justin Tuck, Michele Roberts, Dodgers’ Elysian Park Ventures

Technology is saving the live sports experience

Celtic latest to launch digital cards via Sorare

Liverpool Could Become The First Premier League Club To Have Cryptocurrency As Main Shirt Sponsor

58% Of Customers Will Pay More For Better Customer Service

Ipswich Town Named EFL Family Club of the Year

ASM Global to deploy facial recognition technology across venues

NHL, technology partners showcase next generation of fan experience

Grimsby Town Paint the Town Proud initiative

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