Fan Engagement Friday: News from around the grounds 27/05/2022
A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology and customer service plus much more. Enjoy
AFL, Reddit announce world’s first sports partnership for Reddit Avatars
Football fans, rejoice: Stadium internet speeds are set for a significant boost
NFL Fan Rankings: Washington Worst?!
The Best Customer Service Software of 2022 Has Been Revealed by End Users
Sports Business Journal names Climate Pledge Arena sports facility of the year
Ordr Keeps Fans in the Seats, All by Making Food and Merch Only a Tap of an App Away
Fans Can Now Win the Stanley Cupple by Playing the NHL’s Version of Wordle
Football fans convicted of taking cocaine at matches could face five-year stadium bans
NTT reveals new data boost to improve IndyCar fan experience
Arsenal corner flag: Using data to reach club’s 750m fans
Populous Projects Win Facility of the Year, Event of the Year at 2022 Sports Business Awards
WNBA Fans Criticize Coinbase Sponsorship Amid Market Crash
FA investigating pitch invasions, condemns ‘anti-social behaviour’ from fans
Nine Techniques To Keep Customer Support Conversations Productive And Positive
Virtual stadium developer plays in $3.2 million to up the game of e-sports in metaverse
Sports venues create quiet refuge for fans with sensory needs
Sensory rooms becoming more commonplace in sports venues
Building Long-term Loyalty Through Incentives
NBA Top Shot Reaches $1B in Sales Amid NFT Market Downturn
The Crypto Market’s Impact on Sports Sponsorships
Adam Silver Says NBA Fan Aggression Not Caused by Sports Betting
LaLiga to build official metaverse for fans and partners with TVM
Top 5 Customer Service Skills To Encourage In Your Staff
Customer Experience Trumps Even the Best Technologies
F1 trials paddock robots to help fans in hospital meet drivers
Qatar’s ‘Dr Cool’ keeps World Cup stadiums chilly with solar-powered AC
Manchester City FC Partners with Quidd to Launch New NFT Collection
Blockchain, crypto set to take sports industry beyond NFT collectibles
Drama and atmosphere should be the only metrics in Australia’s stadium wars
Japan’s pro sports teams find use for empty stadiums
Yokohama BayStars baseball team offers home stadium’s private boxes to teleworkers
In first year with fans at Allegiant Stadium, the no-show rate was 14.3 percent
World Cup host, Qatar with air-conditioned stadiums to serve as a model
Dazzling But Empty Stadiums a Symbol of China’s Fading Football Dream
Prices are surging, but fans are still paying top dollar to watch live sports
Placemaking, legacy and the 2032 Games
A 2022 blueprint for customer service excellence
How to Identify the Pain Points That Make Customers Decide What They’re Going to Buy
At Your Service: How To Wow Your Customers By Creating New Revenue Streams
Case Study: Real-Time Fan Engagement Explodes With Live, Local Access to NFL Draft
USGA Announces Fan Offerings for Women’s Open
Major League soccer club Columbus Crew gains the Edge
UofL announces WiFi, gate entry upgrades to Cardinal Stadium driven by fan feedback from 2021
Manchester City on taking the ‘City DNA’ global
Eagles become 1st team to expand fan outreach efforts to Africa
5G to Transform Fan Experience at Indy 500
Cavaliers on Top 25 Most Innovative Teams in Sports List
The rise of the always-on mobile user and implications for customer service and retention
The Verdict Is In: Customer Service Isn’t Human Enough
A Golf Fan Just Got A Deal With Michelob
Deloitte 2022 Sports Industry Outlook
Avoid these common mistakes to create real customer loyalty
FC Barcelona, the world’s most innovative team according to Sports Innovation Lab
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