A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology, customer service plus much more. Enjoy.

FANS HQ 21

‘Horrendous in every way possible’: AFL fans in uproar as ‘stupid music’ turns MCG prelim into ‘worst place on earth’

Food For Thought: La Liga Side Getafe Offers Fans A Distinct Catering Service

UP: Food at sports camp kept in toilet, served to nearly 200 players at Saharanpur stadium

Macquarie Point in Hobart confirmed as new stadium site by Tasmanian government ahead of AFL bid

4 Ways Brands Are Boosting Customer Loyalty

Amadeus launches carbon labelling trial at NEC Group venues

The Premier Lacrosse League’s Fight for Fans

Braves welcome three-millionth fan in 2022

Virtual Autograph Sessions From DigiSign Help Athletes, Teams Reach Larger Audiences and Create Interactive Fan Experience

The 25 biggest NBA arena anthems of all time

The Eagles are collaborating with local artists for a unique fan experience

ECA fan survey highlights shifts in how football is being consumed

Texas A&M is first to get Amazon’s ‘Just Walk Out’ tech in college sports

The most valuable football shirts of all time

AT&T Stadium workers will now bring food and drink orders to your seat during Cowboys games

Schools near the Buffalo Bills’ stadium will have a half day because of Monday Night Football

GRUB’S UP Fans all saying the same thing after grim World Cup food is revealed as cheap pastry during awful stadium test event

Webinar: How to Improve the Fan Experience at the Stadium and Online

Wicket’s Facial Recognition Ticketing System Focused on Increasing Opt-In Rates, Tech to Expand for Concession Purchases

6 customer self-service best practices

Buy One Get One Tickets for Final Homestand

Lions aim to keep fans, Commanders trying to get them back

Tackling Plastic Waste at FirstEnergy Stadium

Arsenal say goodbye to Maria Petri, club’s biggest fan who attended games for over 64 years

NFL World Reacts Wildly to First TNF Game on Amazon Prime Video

Using Gated, Personalized Offers to Build Loyalty and Make Connections

Amazon’s Just Walk Out Technology for Checkout-Free Concession Stores Could Soon Expand to Include Merchandise

This AI system will completely change your experience at sporting events

Which Team Has the Most Expensive Beer in the NFL?

FirstEnergy Stadium rolls out new security devices to get fans into seats quicker & safer

Keeping the ‘Heinz’ in Acrisure Stadium — company, Steelers reach agreement

Fan experience gets even better in URC

49ers fans: Levi’s Stadium unveils a pub called The Faithful, plus new food choices

Representative Patty Kim aiming to help sports fans with new resolution

Consumer Alert: Bad customer service. It’s gotten worse. Here’s what to do about it.

What are the loudest NFL stadiums?

PUMA AND AC MILAN REWARD THE SUSTAINABILITY OF THEIR FANS

Opinion: When content meets fandom – the risks and rewards of fan engagement

Qatar endures nightmare stadium issues in World Cup trial run with no water for fans

AFL agrees multi-year TikTok content deal

UEFA and bwin launch fan-led ads across European territories

Best Practices for Sports Teams, Leagues Looking to Improve Cybersecurity While Upgrading Fan Experience From an Industry Veteran

Upgrading College Football Stadiums for a Better Fan Experience

Automated bars will be an ‘enhancement’ of concerts and sporting events: Tended Bar COO

Nextdoor Teams Up With MLS Club Toronto FC

Monza ‘regret’ over poor fan experience prompts fresh questions over its F1 future

Majority of football fans want FIFA to compensate Qatar World Cup migrant workers for human rights violations

New Fan Experience Committee makes its debut at football home opener

Furious AFL fans lash out at ‘stupid’ footy finals change that is ruining the game for them – amid worries it could take the gloss off the grand final

ICC to leverage Fanatics’ technology to serve cricket fans

Excitement around the Commanders Team Store is about more than just merchandise 

Evolv Security Screening Technology Is Finding Success Among Sports Venues as Frictionless Fan Experience Is Prioritized

Macquarie Point selected as Tasmania’s AFL stadium location, ABC understands

S.F. Giants fans upset over Dodgers merch being sold at Oracle Park

Snapdragon Stadium unveils Daktronics LED displays

Saudi football fan begins journey on foot from Jeddah to Doha for Qatar 2022

Jets and Charles Tyrwhitt Form First Transatlantic NFL Brand Partnership in Menswear

NHL wants in-game production capabilities in hands of fans

SELF-CHECKOUT RETAIL EXPANDS TO NFL VENUES

Crowd behaviour is a serious problem in football – Tottenham’s Eric Dier

Compact Cashierless Technology Boosts Sales at Sports Stadiums

Loyalty of true F1 fans being pushed to breaking point by British Grand Prix ticket greed

Liberty Defense Begins Beta Testing with Maryland Stadium Authority and the Baltimore Orioles at Camden Yards Sports Complex

Free makeup touch-ups coming to a concert venue near you Live Nation and Halsey will debut in-person beauty experiences at venues and music festivals around the country beginning later this year.

LIV Golf to air via Weibo in China as part of extensive digital tie-up

Harris Park Fan Precinct revamped for Repco Bathurst 1000

Packers fans experience duplicate charges on credit, debit cards

‘Really positive’: Tassie team’s $204m boost amid new stadium plans and govt funding hope

Tailgate tech for every sports fan!

FanNation, Captain Morgan, NFL Team Up For NFL Fan of the Year Contest

NBA LAUNCHPAD SEEKING INNOVATION SUBMISSIONS FOR 2ND SEASON FOLLOWING SUCCESSFUL INAUGURAL CAMPAIGN

NASCAR EXPERIENCE: ULTIMATE FAN CHECKLIST

Norwich City FC Experiences: There is no matchday quite like a Carrow Road Matchday.

Cleveland Browns, Aramark using technology to get fans from concessions to seats faster

Fans will be allowed on field at NHL Stadium Series game between Washington Capitals and Carolina Hurricanes in February

India-Australia T20I: Chaos, mismanagement at Mohali as fans fail to get inside stadium despite having tickets

Twitch to ban streams featuring Stake.com, the cryptocurrency casino linked to Australian tech startup Easygo

MLB employs ‘virtual idol’ to promote World Series in China

“Pay attention and act quickly”: AFL listens to disgruntled fans, drops post-goal music for Saturday’s Grand Final

Guffey: Why tennis is the best fan experience in sports

ASAP Brings its In-Arena Mobile Ordering to the NHL; New Partnership with Florida Panthers