A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology, customer service plus much more. Enjoy.

Cheering fans at soccer stadium herald a return to pre-pandemic era

The story of how Wales created the best fan experience in sport as pride, passion and culture shine through

‘Seeing is believing’: How Ticketmaster’s 3D Virtual Venue brings Tottenham Hotspur Stadium to life

Cricket South Africa signs Jay-Z’s Roc Nation entertainment agency to re-engage the fans

MSG Bans Rangers Fan After ‘Abhorrent Assault’ of Lightning Fan in Video

The Savannah Bananas and the business of making baseball fun

Indiana Pacers trust data to deliver best customer experience

Premier League official announcement – Price for away fan tickets agreed until 2025

Not Even Aussie Sport is Safe From Crypto Advertising


How To Create A Memorable Brand Moment Through Customer Service

Premier League statement: Fan behaviour

Somerset CCC: Record number of fans ejected due to behaviour

Hostile Crowds. $3,500 Tickets. Worth It to See Stephen Curry.

Netherlands Players Train in Kit Of Their First Amateur Club

Stadium Journey: You’ll Go Bananas Over This Book

Ball-tracking technology could be introduced by next season after ‘positive’ test results

Dutch clubs PSV, Feyenoord and PEC Zwolleto deploy ‘smart technology’ to fight fan racism

How Fantasy Football Became the Obsession of Millions of Sports Fans

Fanatics and Topps Strike a Deal for College Sports Cards

Navigating data challenges to ‘own the fan journey’ with Genius Sports

How an LGBTQ sports fan sees discomfort on sports showing Pride: The fear and loathing some people show sports Pride events brings fear and pain to this fan

NHL Brings Stanley Cup to Fans via AR Experience, Filters on Facebook, Instagram, TikTok

Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World

How to Deal With a Customer Complaint Quickly

Minnesota Vikings’ Stadium Hosts 6,950 Guests for First NFT-Ticketed Event

France Could Deploy Blockchain Ticketing for Paris 2024 Olympic Games (Report)

Dutch FA uses smart cameras and AI to tackle discrimination in venues

Green energy in sports: Biggest solar-powered football stadium in Germany is underway

Perfect Gift For ‘Die-Hard’ Fan: Cowboys Coffin A Denver-based company will deliver a custom Cowboys casket for your loved one’s funeral.


Finance guru: Arsenal have ‘exploited’ their own fans with ‘ugly’ deal

Investing in supporter experience grows loyalty & retention, study shows

How to Make Your Customer Experience Better: Be Convenient

Raiders, Wests Tigers, Sharks, Cowboys to join NRLW in 2023

The Game: A student documentary that highlights the sexist abuse that female football fans face online, in public settings and in stadiums for simply supporting a male football team.

Getting into the mindset of a racist – Kick It Out’s battle to change attitudes

Apple and Major League Soccer to present all MLS matches around the world for 10 years, beginning in 2023

Apple’s soccer deal is a huge move for sports fans

After years of snubbing LGBTQ+ fans, WNBA is sports’ most welcoming league

Why MLS expansion team St. Louis City SC is adding a local hip-hop artist to its payroll

NHL State of League address to be interpreted in American Sign Language

Mets introduce technological improvements and plans for Citi field

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