A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology, customer service plus much more. Enjoy.
Cheering fans at soccer stadium herald a return to pre-pandemic era
‘Seeing is believing’: How Ticketmaster’s 3D Virtual Venue brings Tottenham Hotspur Stadium to life
Cricket South Africa signs Jay-Z’s Roc Nation entertainment agency to re-engage the fans
MSG Bans Rangers Fan After ‘Abhorrent Assault’ of Lightning Fan in Video
The Savannah Bananas and the business of making baseball fun
Indiana Pacers trust data to deliver best customer experience
Premier League official announcement – Price for away fan tickets agreed until 2025
Not Even Aussie Sport is Safe From Crypto Advertising
Ipswich Town: FIRST DEMENTIA CAFÉ A SUCCESS
How To Create A Memorable Brand Moment Through Customer Service
Premier League statement: Fan behaviour
Somerset CCC: Record number of fans ejected due to behaviour
Hostile Crowds. $3,500 Tickets. Worth It to See Stephen Curry.
Netherlands Players Train in Kit Of Their First Amateur Club
Stadium Journey: You’ll Go Bananas Over This Book
Ball-tracking technology could be introduced by next season after ‘positive’ test results
Dutch clubs PSV, Feyenoord and PEC Zwolleto deploy ‘smart technology’ to fight fan racism
How Fantasy Football Became the Obsession of Millions of Sports Fans
Fanatics and Topps Strike a Deal for College Sports Cards
Navigating data challenges to ‘own the fan journey’ with Genius Sports
How an LGBTQ sports fan sees discomfort on sports showing Pride: The fear and loathing some people show sports Pride events brings fear and pain to this fan
NHL Brings Stanley Cup to Fans via AR Experience, Filters on Facebook, Instagram, TikTok
Customer Service in the Metaverse: How Retailers Can Prepare for a Whole New (Virtual) World
How to Deal With a Customer Complaint Quickly
Minnesota Vikings’ Stadium Hosts 6,950 Guests for First NFT-Ticketed Event
France Could Deploy Blockchain Ticketing for Paris 2024 Olympic Games (Report)
Dutch FA uses smart cameras and AI to tackle discrimination in venues
Green energy in sports: Biggest solar-powered football stadium in Germany is underway
THE SHRINKING NFL STADIUM LIFESPAN
Finance guru: Arsenal have ‘exploited’ their own fans with ‘ugly’ deal
Investing in supporter experience grows loyalty & retention, study shows
How to Make Your Customer Experience Better: Be Convenient
Raiders, Wests Tigers, Sharks, Cowboys to join NRLW in 2023
Getting into the mindset of a racist – Kick It Out’s battle to change attitudes
Apple’s soccer deal is a huge move for sports fans
After years of snubbing LGBTQ+ fans, WNBA is sports’ most welcoming league
Why MLS expansion team St. Louis City SC is adding a local hip-hop artist to its payroll
NHL State of League address to be interpreted in American Sign Language
Mets introduce technological improvements and plans for Citi field
