A weekly recap of some of the interesting stories and developments from the educational to the random in the world of fan engagement/experience, stadium/venue news, fan behaviour and psychology and customer service plus much more. Enjoy
WWE Experimenting New Ways To Increase Fan Engagement During Commercials
Tottenham Grounds Team win ‘prestigious’ Premier League award
Dan Sormaz, Sorare: Meeting sports fans’ demand for deeper digital experiences
The best UK supermarket loyalty schemes and why they work
Patience, Zero. The State of Customer Service in 2022
Off the Menu: Fenway Park and other ballparks tweak their snack offerings
Drone delivery is giving stadium food a lift
2022 Stadium Journey NHL Arena Rankings
MLB Mariners Sullivan emphasizes bringing ‘whole self’ to work
Forty-Two Percent Would Rather Clean A Toilet Than Call Customer Support
The Brands Reviving the Lost Art of Letter Writing to Drive Loyalty
Glitz and Gridiron: How the NFL Draft Took Over Las Vegas
Empowering the Influence of the Female Fan
Here’s How Turner Sports and ESPN Grew Female NHL Audiences by Double-Digits
How NBA Teams Are Using Luxury Fashion to Enhance the Fan Experience
Future of Sport: Stadium Technology of Tomorrow (with Chi Bhatia)
Watch a drone do a test run of delivering a hot dog in a stadium – will it catch on?
At Formula 1 Miami, Tag Heuer and Red Bull Racing Tag Team on the Fan Experience
Augmented Reality: Enriching Customer Service Experience
How Brands Can Win Over Gen Z With Customer Service
Is Your Customer Service Hurting Or Helping?
How to Reach a Human Being In Customer Service
NBA teams hike ticket prices as attendance drops, internal data shows
Crypto.com Drives Fan Engagement at Miami Grand Prix Through NFTs
Electronic Arts to Create Fan-First Future of Interactive Football with EA SPORTS FC™
Los Angeles Football Club Launches New Fan Experience with Mixhalo
Everything has changed: The ‘new’ sport and the ‘new’ fans
F1 Miami Grand Prix: A sports business retrospective
Want concessions brought to your seat at the baseball field? Waitr has you covered
How Soccer Moses led Nashville SC fans to the promised land — Geodis Park
FC Dallas games are a fan-friendly experience
MLB adds six new partners for 2022 season
How Real Salt Lake’s new ownership is reenergizing the franchise
Old Trafford marks start of Verizon’s drive to bring US stadium tech to Europe and Asia
2022 USA Stadium Report The highest-rated and most popular stadiums in the US right now
5 Things Pro Wrestling Teach Us About Customer Service
How the Overwatch League is generating fan engagement with a March-Madness-style bracket contest
Loyalty done right through relationship marketing
The green boom: Sustainability becomes priority for Arizona sports teams, organizations
Live Nation Entertainment Reports First Quarter 2022 Results
Verizon launches international stadium and venue strategy
Opinion | Turf tech and how making the right choices can maximise sponsorship revenue
Tetavi & LA Kings Team Up to Bring Hockey Stars & Mascot to the Metaverse
Use NFTs to target long-term fan engagement over short-term revenue
NRL 2022: Everything you need to know about Magic Round
