Month: January 2014

London Sports Business Internship Blog #27: Sports Business Insider Feature Part 1

With a background in PR and media, I was always going to use those skills while over at QPR to generate some news in order to get my brand and name out into the sports business.

Here’s one of the first pieces from the amazing guys over at Sports Business Insider

Sports Business Insider Blog

Sports Business Insider Blog

‘Are you where you want to be professionally’ was the tag line of a book on personal branding that I happened to glance over in a book store about a year ago. It stuck out like Maradona at a beauty pageant, it made me question if I loved what I was doing with my career and ultimately it changed my life as I set about reinventing my career.

For the past seven years I have worked two careers side by side which is a testament to my hard working nature. I worked as a high school teacher and as a venue, tour and artist manager in the music industry where I ran a successful PR and events business. With both jobs I was able to travel the world. I taught in a small village in Suffolk and in challenging classrooms in London, worked in the famed London Hammersmith Apollo, Brisbane’s iconic Zoo Nightclub and trekked across the globe to 40+ countries promoting Australian music artists. However by the end of 2012 I realised that I had accomplished everything that I set out to achieve in the music industry and then sadly in early 2013 with the deaths of two students I was close to, I could see that the emotional weight of dealing with seriously diverse adolescent issues was really bringing me down and I knew I needed to take a break from the stress of teaching. When I was running my business in the music industry from 2006-2012, I would travel to various countries a few times a year and conduct meetings with key industry leaders and at the same time take in sporting and musical events in order to learn how they run these major shows.In March I decided to do another professional development trip and headed back to Europe where I set up meetings with major football clubs from Tottenham Hotspur, Arsenal and RSC Anderlecht to Bayern Munich, West Ham and Queens Park Rangers. The aim was to learn as much as I could about how these major businesses facilitated their fan engagement, marketing, social media management and operations. These are all the areas which I’m keen to work in within the sports business. At the end of every meeting I asked for an internship and as luck would have it QPR saw something in me and agreed to take me on later in the year.

The process wasn’t easy with visa and immigration not believing the offer from QPR and I even got a bit of stick and warnings from a UK Immigration officer who made it clear that she was a Chelsea fan and oddly warned me against applying for the business visa. Still unsure if that was some unique pommy joke but eventually it all worked out and I resigned from one of my jobs and made it to London the day after school broke out.

Therefore as I knew I needed a change I went through a career reinvention which included reevaluating what I was passionate about and of course sports, event management and fan engagement were top of my list. Along with setting up the internship, I set up a website, created a unique physical business card in the style of a football jersey, had professional photos taken, cleaned up my linkedin, read books, subscribed to sports biz publications, wrote a personal brand statement, created a logo, networked over social media with people I wanted to emulate and overall set about redefining and reinventing a career in the sports business.

Fast forward to mid December and I’m now in London having completed my first full week of this incredible two month experience at Queens Park Rangers football club undertaking a sports business internship in the fields of fan engagement, operations, marketing and operations.

In the first week at the club I was tasked with researching the e-cigarette polices, membership schemes and season and match day prices at all EPL and Championship stadiums. I was able to call the Premier League and various major clubs to gather research and at the same time make valuable contacts at these clubs. I helped facilitate a QPR fan forum, sat in on the operations room on the match day against Leicester City to learn about crowd safety and footballing policing, learnt about the rising issues of flare and smoke bomb mules and saw first hand how a stadium should deal with animals on the pitch after a squirrel ran onto the field and ended up stopping play in the game against Leicester City. Getting my official AAA QPR staff card was also pretty sweet.

Everyone at the club has been incredible by providing me with resources, advice and most importantly their valuable time and it’s been great to get stuck in to any work I’m given and be treated as one of the team from day one. In the first week I also travelled up to Aston Villa, down to Southampton and across the Thames to West Ham for both meetings and matches. I’m networking in the Premier League, does it get any better? The sports business is where I need to be!

The end goal is to use all the life experience I have gained through working in the education and music industries and putting my skills to game changing use in the sports business. One of the main goals I have with this internship is to research how fan engagement is used over here and bring that knowledge back to Australia and work with an A-League club or the FFA to help improve and add a creative spark to their fan engagement strategies. I’m also going to be pushing hard to secure a full time gig with QPR but I also have meetings lined up with about 15 Premier League and Championship clubs so the future is truly unwritten and I’m out to carve my name in the sports business with my unique personal brand.

 

London Sports Business Internship Blog #26: QPR v Huddersfield

Wow.

What an experience I had today at the QPR home game against Huddersfield.

Another great day at QPR.

Top 2-1 win.

Met the owner Tony Fernandes which was amazing.

Got to talk to the TSG who are London’s Territorial Support Group. I watched as they professioanlly manouvered the Huddersfield fans from the train station to the away pub and then to the ground. The supporters are placed between two huge police vans. All very interesting how its done.

Learning lots of interesting operations stuff

A great win for the R’s.

QPR

QPR

QPR

QPR

QPR

QPR

 

London Sports Business Internship Blog #25: West Ham Meeting

Had a great meeting at West Ham United’s Boleyn Ground on Friday with their fan engagement officer Esha.

 

WHU meeting

WHU meeting

WHU meeting

WHU meeting

WHU meeting

WHU meeting

WHU meeting

WHU meeting

 

London Sports Business Internship Blog #24: Meeting at Arsenal

Had a fantastic 2 hour chat with Jill Smith at Arsenal today. Jill is a life time Arsenal supporter and knows the club inside out and her role is the support liason officer who works with the fan engagement officers.

I’ll post up the meeting notes soon

 

Meeting at Arsenal

Meeting at Arsenal

 

London Sports Business Internship Blog #23: Premier League Visit

Had the opportunity to visit the Premier League offices on Friday and have a chat with head of suppporter services, Cathy Long.

A brilliant chat which I’ll go into a bit more about in a future post.

Some great ideas on how to tackle the issues of flares in the A-League as well as lots of talk about fan engagement.

A great new contact in the sports business.

Visit to EPL Offices

Visit to EPL Offices

London Sports Business Internship Blog #22: QPR Kit

My time at QPR is nearly up but the staff have just given me a signed players and staff jersey.

I’ll have to get these framed to remember the great experience I have had at the club and all the sports business tips I’ve learnt.

It’s been such a great experience with amazing people to work with so I’m very grateful to QPR for all they have done for me.

QPR jersey

QPR jersey

London Sports Business Internship Blog #20: QPR Community Trust

Got all kitted up in my QPR gear and did a 14 hr day today by working in the QPR community trust which is a charitable and community group part of the business. Started the day with a session on nutrition for elite athletes delivered to the academy players followed by a player welfare session about careers after football.
Theres a team of 20 staff separate to the marketing, commercial and operations side and today I went out to a school for afternoon sports run by QPR. Basically imagine if the Broncos had a team branded group of teachers, disability carers, social workers etc.
Its all pretty interesting to think where this could go in Australia. I got to deliver some coaching clinics to high schoolers and remembered how hard it was teaching high schoolers in London.
I then went to a special school where I taught a few football classes to the most amazing down syndrome and paralyzed kids. One kid on asking my name said, ‘oh thats such a gay name, wanna be my friend?’ then gave me a hug, held my hand and we dribbled the ball. Hilarious but heartwarming stuff. Absolutely wrecked and need a berocca and a lie down.
They also have a kids fan area which is in the stadium and open on match days.
A pretty cool fan engagement experience.
QPR KIDS ZONE

QPR KIDS ZONE

QPR KIDS ZONE

QPR KIDS ZONE

QPR KIDS ZONE

QPR KIDS ZONE

QPR KIDS ZONE

QPR KIDS ZONE

London Sports Business Internship Blog #21: Charlton vs Oxford United FA Cup

Went out to The Valley for the Charlton vs Oxford United game.

Freezing night but a good experience at this classic ground. Seen better days since they were in the EPL but at least the chips were good!

Not much on offer in terms of fan engagement but it was a game that had been rescheduled twice already!

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

CHARLTON v OXFORD

London Sports Business Internship Blog #19: Qatar Stars League Visit

Had a really interesting meeting with marketing reps from the Qatar Stars League on Thursday.
Found out some very interesting insights in terms of their fan engagement at their games.
This is the nice gift they left for QPR.
QSL gift in QPR reception

QSL gift in QPR reception

 

 

Brisbane Roar Infographic Round 14 Vs. Adelaide United

Here is this weeks updated high res A-League Brisbane Roar vs Adelaide United infographic featuring new aditions in an injury list, club mid year record, goal tally for Brisbane players.

I’ve been very busy with QPR this week so have not had a chance to update the ladder as a result of the two games already played this round.

Thanks for viewing.

Brisbane Vs Adelaide Infographic

Brisbane Vs Adelaide Infographic

 

London Sports Business Internship Blog #18: QPR vs Doncaster (Second Game)

8.57am Holborn tube central line. Kings of Leon ‘Closer’
Charlie Austin heads home the winner in QPR's 2-1 over Doncaster

Charlie Austin heads home the winner in QPR’s 2-1 over Doncaster

I didn’t have a big night last night for new years so was up by 7am and picked up by one of the safety commanders by 8am. It wasn’t a super cold morning and with the roads clear we made it into Loftus Road pretty quick arriving by 830.
New Years Eve

New Years Eve

All the matches I had been to so far

All the matches I had been to so far

QPR Schedule

QPR Schedule

I went up to my desk and started working on some of the projects I’ve been given from the marketing team such as looking at interesting membership schemes and ideas from an Australian and US sport perspective.
Cold and wet day from my desk

Cold and wet day from my desk

I was able to show the team some creative membership drive ideas I’d seen including ones from Penrith Panthers, Brisbane Roar and Brisbane Broncos, Queensland Reds as well as from ideas I witnessed at Yankees and Redbull games in New York.
I had a look at the great job that came up on offer at QPR as well and couldnt believe that they are looking for a teacher and someone with business skills. The job has my skills and life experience written all over it so I will apply and see what happens.
QPR Job

QPR Job

After the safety briefing which took into account todays match numbers, half time activities, catering and merchandising I went back up to continue some work. By this stage the weather was just atrocious with pouring rain, driving wind and freezing conditions. Not a good mix to bring in the crowds.
View of the pitch today

View of the pitch today

I picked up todays match program and we headed down to the operations room to see the opening of the gates at 130pm.
QPR Program against Doncaster

QPR Program against Doncaster

I got to meet a great guy from the local Hammersmith council whose job was to look at the environmental impacts of these large football crowds on match days. As both Stamford Bridge and Craven Cottage are also in the councils boundaries it was interesting to learn that there can only ever be a maximum of two games of either Chelsea, QPR or Fulham home games over the same weekend. Three games and police resources get far too stretched.
White City Tube

White City Tube

Looking down to Shepherds Bush

Looking down to Shepherds Bush

We walked around the boundaries of the stadium from to Uxbridge Rd looking at how fans made their way to the stadium, what the bars looked like with home supporters. Security gets put on by the pubs on match days and you have to show your ticket to get in to the pub with the majority of pubs around the area just being for home supporters.
Shepherds Bush Market Tube

Shepherds Bush Market Tube

Walked down briefly to the Shepherds Bush walkabout site to see it well and truly boarded up and run down. Its being turned into a luxury hotel. Many a good night or morning was spent here watching sport from back home in 07 and 08. RIP the snakebite! We walked from the stadium on South Africa Rd to White City tube and then onto Wood Lane station and finally down to Shepherds Bush Market tube to look at the impact that thousands of football fans coming to a game has on the area.
Police Horses outside the ground

Police Horses outside the ground

Its interesting that since the closure of the Shepherds Bush walkabout that the other pubs in the area have picked up their weekend trade around football games. The area was bustling with fans making their way to the stadium in dreadful conditions with the rain coming down hard as we walked back to the stadium at 2.40pm.
She Bu Walkie

She Bu Walkie

I walked back into the stadium and into the control room to take up my seat and continue my learning into stadium operations and crowd safety. With the weather being horrible today it was evident that the crowd wouldn’t be as big as anticipated and in the end only 15,000 came through the turnstiles.
It was a very quiet day with Doncaster bringing close to 400 fans down which is a huge effort given their small club and it being new years day. Doncaster scored in the first half to give them a lead 1-0 score. The team had not been doing so well since I arrived and had drawn once and lost twice in three games so I was feeling a bit of pressure and hoping that I wasn’t going to be some crazy Australian jinx.
Fans walking to the ground

Fans walking to the ground

QPR scoring vs Doncaster

QPR scoring vs Doncaster

Walking into the stadium

Walking into the stadium

QPR scored after the restart and then in the 93rd minute to which the crowd erupted in hysterics of joy. The final whistle blew and QPR won 2-1 and are now undefeated in two games. I’ve been lost for screams at other sporting matches in the past (Origin 3, 2001 & Roar GF 2010/11) but this match will forever be in my mind. Sitting in the control room and learning from the experienced footballing police, operations crew, safety commanders and other support staff and watching that win was priceless. I’m truly being looked after like a king here! Education and learning is such a great gift and these guys are giving it to me in spades and can see how much I want to learn.
Checking the scores during the QPR game

Checking the scores during the QPR game

QPR Loftus Road before the game

QPR Loftus Road before the game

QPR scoring sent the crowd wild

QPR scoring sent the crowd wild

Its been interesting to see the recent issues of flares back home in the A-League considering that I’m learning a lot about that exact issue here and how the Football League is tackling flares and smoke bombs. I have found that the campaign seen below recently when I was at Villa Park is helping to address the problem of flares.
Face Pyro Facts Campaign

Face Pyro Facts Campaign

I thought that this advertising campaign by a betting company, found in the mens toilets was also quite creative.
Creative football marketing

Creative football marketing

Time for some sleep now!

London Sports Business Internship Blog #16: Everton Vs Southampton

Liverpool Lime Street Station. 4.43pm. The Beatles ‘The Word’

Leaving Manchester on the Sunday

Leaving Manchester on the Sunday

Goodison Park

Left the hotel in Manchester at 8am and made my way to Manchester Piccadilly station to get the short £4 train ride into Liverpool Lime Street for my meeting with Everton’s fan engagement support officers and the game against Southampton.

Goodison Park

Goodison Park

Rolled into Liverpool at 10am and quickly found a bus to take me out to Goodison Park stadium. The bus ride was a nice way to see a city’s back streets on a Sunday morning and soon enough I was out at the stadium entrance. I had a chat with John who runs an official club merch stand at the entrance to the stadium and had a chat about football merch. Hopefully one day we’ll get the multiple badges, scraves and such in the Australian game as well.

 

Everton scarves

Everton scarves

 

Everton badges

Everton badges

I walked around the stadium a couple of times, taking in the cool Liverpool air and the buzz of a match day atmosphere. It was amazing to see just how close the houses are to the stadium.

Nice timeline idea at Goodison

Nice timeline idea at Goodison

Goodison Park

Goodison Park

Goodison Park

Nice timeline idea at Goodison

Nice timeline idea at Goodison

At 12pm I met up with Christine and Michelle from Everton’s fan support team who took me through all of the fan engagement strategies that Everton employ both on match days and in the community. It truly was incredible to hear the range of fan engagement strategies that they provide such as:

  • Blue Crimbo (They call Christmas, Crimb0 here…I still haven’t figured it out!) where they took the manager, players and staff out to a fan’s house to surprise them. They set up a stand, created a blue light show backdrop over their house and set up an Everton tent. A pretty creative idea.
  • For pensioners they set up a bingo session each week at Goodison Park where they put on drinks and pies for the oldies
  • They have a school and a criminal offenders rehabilitation centre as well which sounded very impressive.
  • Everton have a fan zone in the Goodison Park car park which they turn into a place for fans to get together and have food, drinks, play EA Sports FIFA, meet players, run competitions
  • They run a retro day which encourages fans to wear their old jerseys and play 70’s and 80’s tunes over the PA.
  • Everton incorporate tagboard into their match day social media and it was great to see them repost my tweet
Everton merch stand

Everton merch stand

Old style turnstiles at Goodison Park

Everton Fan Zone

Everton Fan Zone

I was taken down into the Everton office by two of the team, Christine and Michelle who gave me such valuable insights into how they facilitate fan engagement. One of the things that struck out here was that often when the team would get emails, the writer would say ‘i don’t expect an email or reply back’ but the Everton team make the effort, go the extra mile and actually enjoy getting in touch with fans to really get back to every fan.

Dixie statue outside Goodison

Dixie statue outside Goodison

Everton Vs Southampton match program

With Michelle and Christine at Goodison Park

With Michelle and Christine at Goodison Park

The girls and I got our photo taken to add to my football business networking album and then I headed back over to check out the Toffees fan zone which was filled to the brim with people enjoying the day out.
I grabbed a program, entered through the gorgeous old turnstiles and took my seat in the paddock just off the halfway line. I loved seeing the Toffee girl hand out toffee lollies to the crowd as well.
Probably the best take away I got from the meeting was that fan engagement has to be about creating memorable experiences, not just for young kids and the elderly but for other demographics as well.
A great game ensued and Everton ran away 2-1 winners thanks to strikes from Coleman and Lukaku. I really haven’t brought QPR or Southampton much luck on this trip!

Everton using Tagboard and my tweet up on the screen

Everton using Tagboard and my tweet up on the screen

 

Good campaign poster for addressing offensive behaviour at Everton

Good campaign poster for addressing offensive behaviour at Everton

Nice street art at Goodison Park

Nice street art at Goodison Park

Everton vs Southampton

Goodison Park

Goodison Park

Goodison Park

My meetings so far with Everton, Southampton, Manchester City and FC Business

My meetings so far with Everton, Southampton, Manchester City and FC Business

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